Technical Support Specialist

Chadwell Supply is a recognized employer in the Supplier Category, known for its innovative work culture. The Technical Support Specialist will provide IT support, resolve user issues, and maintain the computer desktop environment, ensuring efficient operations within the company.

Responsibilities

• Provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions
• Responsible for administration and internal support of the Company’s PCs, printers, servers, IP phones, cell phones and related equipment
• Tasks include procurement, end user support, backup monitoring, license tracking and performing maintenance on PC’s, printers, servers, upgrades and configurations
• Provide IT support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT Service Desk
• Update and document all Service Desk tickets, and close tickets within assigned SLA
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Provide remote and in-person support for desktops, laptops, printers, iPhones, iPads, and other devices
• Assist users with questions regarding Microsoft Office, Office 365, Microsoft Teams, and other software
• Document internal procedures
• Assist with on-boarding /off-boarding of users
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Report issues to the Tier 3 teams for escalation
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Assign users and computers to proper groups in Active Directory
• Provide first level support of company applications
• Perform timely workstation hardware and software upgrades as required

Skills

• Be a minimum of 18 years of age
• Be proficient in Microsoft Outlook and Excel
• Be able to work in high-volume and fast-paced environment
• High School Diploma or GED required
• Previous Tech experience preferred
• CompTia A+
• MS Suite, Excel, Word Certifications preferred

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Disability
• 401K
• 104 hours of paid time off accruals
• Complimentary gym access
• Meal prep services
• Employee discount program

Company Overview

Company H1B Sponsorship