Medical Assistant I - Telehealth
Job Description – Medical Assistant I (Telehealth)
General Description
The Medical Assistant I provides clinical and administrative support across multiple service lines, including Family Medicine, Pediatrics, Behavioral Health, Women’s Health, and Laboratory services. This role ensures smooth patient flow, accurate data collection, and high-quality care delivery. Medical Assistants contribute to a positive patient experience by assisting providers with examinations, procedures, and clinical tasks while maintaining a clean, safe, and organized environment.
Essential Duties & Responsibilities
• Room patients, obtain vitals, collect medical histories, and prepare them for provider visits • Assist providers during exams and procedures across departments • Accurately document patient information in the Electronic Health Record (EHR) • Clean and disinfect exam rooms and manage room inventory • Process instruments, including use of autoclave • Collect, label, and prepare lab specimens for testing • Communicate clearly and compassionately with patients, families, and care teams • Assist with scheduling, referrals, and patient inquiries when needed • Collaborate with clinical leads and peers to improve workflows and meet performance goals • Support quality improvement, compliance activities, and community engagement • Ensure confidentiality and compliance with HIPAA • Perform additional duties as assigned
Knowledge, Skills & Abilities
• Strong customer service and communication skills • Ability to prioritize tasks, multitask, and maintain accuracy • Basic knowledge of clinical procedures and medical terminology • Ability to build rapport with patients of diverse backgrounds • Comfort working across multiple service lines • Proficiency in or willingness to learn EHR systems (Epic preferred) • Strong organizational and problem-solving abilities
Qualifications
• High School Diploma or GED required • Graduation from an accredited Medical Assisting program, EMT, or Paramedic program • Current Basic Life Support (BLS) certification • Minimum 1 year of clinical experience; 3 years preferred • Experience with pediatrics and adult patients strongly preferred • Ability to obtain and maintain Epic certification • Ability to travel between Premier sites as needed
Bonus / Preferred Skills: • Experience with vaccine administration or lab draws • Familiarity with multiple disciplines (Family Medicine, Behavioral Health, OB/Women’s Health)
Working Conditions & Physical Requirements
• Ability to lift 20 lbs. regularly and up to 30–50 lbs. occasionally • Sit for extended periods and frequent use of computer systems • Travel between clinic locations as needed • Exposure to communicable diseases and clinical environments
Acknowledgment
This job description outlines key responsibilities but does not cover every task that may be required. Team members may be assigned other job-related duties as needed.
Background Screening Requirement
This position requires a Level 2 background screening through the Florida Agency for Health Care Administration (AHCA) Care Provider Background Screening Clearinghouse.
Applicants may review information regarding the background screening process, disqualifying offenses, and applicant rights by visiting the AHCA Background Screening Education and Awareness webpage: