Experienced Crisis Intervention Specialist – 988 Chat/Text Support, 1st Shift

Are you passionate about making a difference in people's lives? Do you have a strong desire to work in a dynamic and supportive environment where you can grow and develop your skills? Look no further! arenaflex is seeking an experienced Crisis Intervention Specialist to join our 24/7/365 mental health crisis/suicide prevention focused team. As a key member of our team, you will play a vital role in providing critical support to individuals in crisis through our 988 chat/text platform.

About arenaflex

arenaflex is a leading nonprofit behavioral health system dedicated to delivering care that changes people's lives. With thousands of employees across the nation, we offer a wide range of rewarding opportunities to serve all ages in various settings. Our organization is built on a trauma-informed culture that recognizes and responds to those affected by trauma, strengthening resilience for our clients, staff, and community.

Job Summary

As a Crisis Intervention Specialist, you will be responsible for providing telephonic or chat clinical screenings and risk assessments to individuals experiencing emotional distress. You will also answer crisis contacts via our chat/text platform, assess for suicide, safety, and identify appropriate community resources to meet individual needs. This is a remote position that requires a strong commitment to delivering high-quality care and support to those in crisis.

Key Responsibilities

* Provides telephonic or chat clinical screenings and risk assessments to individuals experiencing emotional distress

• Answers crisis contacts via our chat/text platform to assess for suicide, safety, and identify appropriate community resources
• Conducts follow-up calls for individuals deemed moderate to high risk for suicide
• Meets the ethical and clinical standards in compliance with all accreditation
• Actively participates in ongoing supervision, training, and team meetings
• Assists in administrative tasks as needed

Essential Qualifications

* Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field required; or Certified Peer Recovery Specialist

• Six months to one year of related crisis experience preferred
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment
• Knowledge of suicide assessments and crisis intervention
• Ability to maintain confidentiality and handle sensitive information

Preferred Qualifications

* Experience working in a crisis hotline or mental health setting

• Knowledge of trauma-informed care and cultural competence
• Bilingual or multilingual skills
• Experience with electronic health records and other software systems

Skills and Competencies

* Effectively communicate via written, verbal, in-person, and virtual methods

• Demonstrates high-level customer service skills and professional etiquette
• Knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
• Skill in providing crisis intervention and support
• Ability to work independently and as part of a team

Work Environment and Culture

arenaflex is committed to creating a workplace that reflects the growing world around us, where everyone feels empowered, safe, and welcomed. Our culture is built on the values of Respect, Expertise, Integrity, and Empowerment, which guide every interaction at arenaflex. We strive to develop an inclusive culture that encourages, supports, and celebrates the diverse voices and experiences of our employees.

Compensation and Benefits

* Competitive salary range: $19.10-$26.80

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. We offer a range of training and education opportunities to help you advance your career and achieve your goals. Our team is dedicated to supporting your success and providing a positive work environment that fosters collaboration, innovation, and creativity.

How to Apply

If you are passionate about making a difference in people's lives and are committed to delivering high-quality care and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Disclaimer

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. Employment at arenaflex is based solely on a person's merit and qualifications directly related to professional competence. arenaflex does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Apply for this job