Experienced Remote Chat Consultant – Customer Service & Sales Expert

At arenaflex, we're on a mission to revolutionize the way we interact with customers, and we need your help. As a Remote Chat Consultant, you'll be the face of our company, providing top-notch customer service and sales expertise to our clients. If you're a people person with a passion for problem-solving, we want to hear from you.

About arenaflex

arenaflex is a dynamic and innovative company that's changing the way we think about customer service. With a focus on remote work and flexible schedules, we're committed to providing our employees with the freedom and autonomy to succeed. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.

Job Description

As a Remote Chat Consultant, you'll be responsible for handling incoming sales and customer service-related chats, providing solutions to customer problems, and exceeding sales goals. You'll be the primary point of contact for all inquiries and issues, working closely with our Chat Manager and Processing Department team to ensure seamless communication.

Key Responsibilities:

* Handle incoming sales and customer service-related chats, providing solutions to customer problems and exceeding sales goals

• Utilize salesmanship to maximize sales opportunities and remain focused on meeting sales goals and expectations
• Suggest products to customers while probing for additional information
• Provide lighting and home décor solutions that are beneficial to the company and attractive to the customer
• Prevent customer returns and ensure customer retention by reasonable negotiations
• Contact customers via phone when possible to resolve customer inquiries and issues in a timely manner
• Demonstrate self-confidence and a desire to go the extra mile to take care of the customer from A-Z in order to create a positive customer experience every time
• Partner with Management on escalated customer and product issues, identifying trends on issues that may affect customer satisfaction levels and consistently communicating them to management in measurable terms
• Provide pro-active, consistent follow-up to all customer inquiries, either via phone/email
• Respond and reply to every customer email upon receipt
• Document a complete summary of the customers' inquiry, actions taken, and expectations set forth on the respective order
• Maintain standards set forth by the company QA program, providing the highest quality of service while demonstrating improvements when necessary determined by QA team and management

Job Requirements:

* Minimum of 1 year of customer service, administrative, or retail background. Call center experience a plus

• Excellent verbal and written communication skills in English. Must be able to articulate details to customers in a professional and calm manner
• Computer literate. Able to navigate through programs and windows
• Excellent typing and data entry skills
• Able to multi-task - i.e. talk on the phone and type notes at the same time
• Effective problem solver
• Must be available to work Saturdays and Sundays. Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor

What We Offer:

* Competitive salary

• 100% remote work environment
• Clear and simple compensation package
• Paid training program via webinar for approximately four to six weeks
• Opportunities for career growth and advancement
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to cutting-edge technology and tools

Why Join arenaflex?

At arenaflex, we're passionate about creating a positive and inclusive work environment that supports the growth and development of our employees. We believe in the importance of work-life balance and offer flexible scheduling to ensure that our employees can meet their personal and professional goals. We're committed to diversity, equity, and inclusion, and strive to create a workplace that reflects the diversity of our customers and communities.

How to Apply:

If you're a motivated and customer-focused individual with a passion for sales and problem-solving, we want to hear from you. Apply now to become a part of our dynamic team and start your career with arenaflex. Apply To This Job

Equal Employment Opportunity:

arenaflex is an Equal Employment Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role. Apply for this job