Experienced Full Stack Ramp Agent – Customer Service Agent – MSP

At arenaflex, we're on a mission to revolutionize the way we transport cargo and provide exceptional customer service. As a Ramp Agent, you'll play a vital role in ensuring our customers' baggage and cargo arrive safely and on time. If you're looking for a straightforward job with opportunities for growth and development, we invite you to join our team!

About arenaflex

arenaflex is a leading provider of cargo transportation services, with a strong commitment to safety, customer satisfaction, and employee well-being. Our culture is built on a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At arenaflex, our people are our success, and we're passionate about sharing success with our employees.

Key Responsibilities

As a Ramp Agent, you'll be responsible for:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding Cargo, baggage, and mail from damage, loss, and weather.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
• Maintaining a high level of safety awareness and adhering to all safety procedures and protocols.

Work Environment and Schedule

As a Ramp Agent, you'll work in a fast-paced, dynamic environment with varying shifts, including early morning, evening, and overnight shifts. You'll be required to work between 20 and 40 hours per week, based on operational needs and your seniority. Our stations are located in various airports, and you'll be expected to adapt to different flight schedules and operational requirements.

Benefits and Perks

At arenaflex, we offer a comprehensive benefits package to support your physical, emotional, social, and financial well-being. Some of the benefits and perks you can expect include:

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off, including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits.
• Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Recognition rewards and awards through the platform Unstoppable Together.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed

To be successful as a Ramp Agent, you'll need:

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Have a valid driver's license.
• Proficiency in English.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

What Will Give You a Competitive Edge

While not required, having the following qualifications will give you a competitive edge:

• Previous experience in a similar role or industry.
• Strong communication and teamwork skills.
• Ability to adapt to changing situations and priorities.
• Familiarity with airport operations and procedures.

Simple Application Process

Ready to join our team? The first step is easy. Click apply now and we'll be in touch soon! Apply To This Job Apply for this job