Immediate Hiring: Pharmacy Customer Service Associate at arenaflex

Join arenaflex's dynamic team and embark on a rewarding career in pharmacy customer service. As a Pharmacy Customer Service Associate, you will play a vital role in delivering exceptional customer experiences, ensuring seamless operations, and upholding the highest standards of patient care.

About arenaflex

arenaflex is a leading healthcare organization dedicated to providing innovative solutions and exceptional patient care. Our team of passionate professionals is committed to making a positive impact in the lives of our customers and patients. As a Pharmacy Customer Service Associate, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.

Job Highlights

* Competitive salary

• Immediate openings available
• Remote work opportunities
• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Comprehensive benefits package

Key Responsibilities

As a Pharmacy Customer Service Associate, you will be responsible for:

• Modeling and delivering a distinctive and delightful customer experience
• Registering sales on assigned cash register and providing courteous, fair, friendly, and efficient checkout service
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
• Engaging customers and patients by greeting them and offering assistance with products and services
• Resolving customer issues and answering questions to ensure a positive customer experience
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Strictly adhering to the arenaflex policy regarding Good Faith Dispensing during all applicable prescription dispensing activities
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking and storing shipment of pharmaceuticals
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures
• Providing customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complying with all company policies and procedures; maintaining respectful relationships with coworkers

Essential Qualifications

* High school diploma or equivalent required

• PTCB certification through the designated PTCB training program and/or state required certification/registration
• Ability to work in a fast-paced environment and adapt to changing situations
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment
• Basic math skills and accuracy with handling cash and operating a cash register
• Ability to lift up to 25 pounds and stand for long periods of time

Preferred Qualifications

* Previous experience in a pharmacy or retail environment

• Knowledge of pharmacy systems and operations
• Basic computer skills and familiarity with software applications
• Ability to work flexible hours, including evenings and weekends

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work effectively in a team environment
• Basic math skills and accuracy with handling cash and operating a cash register
• Ability to lift up to 25 pounds and stand for long periods of time
• Basic computer skills and familiarity with software applications
• Ability to work flexible hours, including evenings and weekends
• Strong problem-solving and analytical skills
• Ability to prioritize tasks and manage multiple responsibilities
• Excellent customer service skills and ability to provide a positive customer experience

Career Growth Opportunities and Learning Benefits

* Opportunities for career advancement and professional development

• Comprehensive training program to ensure success in the role
• Ongoing education and training to stay up-to-date with the latest developments in pharmacy and healthcare
• Collaborative and supportive work environment that encourages growth and development

Work Environment and Company Culture

* arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion

• Collaborative and supportive team environment that encourages growth and development
• Opportunities for professional development and career advancement
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off

Compensation, Perks, and Benefits

* Competitive salary

• Comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Opportunities for professional development and career advancement
• Collaborative and supportive work environment that encourages growth and development

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to welcoming you to the arenaflex team. Apply for this job