Experienced Full Stack Customer Success & Account Manager – US Clients at arenaflex

Join arenaflex, a leading provider of innovative SAAS solutions, in a dynamic and collaborative environment where you can grow and thrive as a Customer Success & Account Manager for US Clients. As a key facilitator of customer experience, you will serve as the primary point of contact, providing guidance and support throughout the lifecycle of our clients' projects, ensuring their objectives are met.

About arenaflex

arenaflex is a global leader in the SAAS industry, with a presence in over 180 countries and a client base that includes some of the world's most renowned companies. Our mission is to empower employees to become informed, engaged, and influential, and we're committed to creating a workplace culture that values simplicity, kindness, respect, exemplarity, fairness, and trust.

Job Description

As a Customer Success & Account Manager at arenaflex, you will be responsible for driving customer success and growth in the US region. This role presents a unique opportunity to grow and thrive in a dynamic, digital, and collaborative environment. Your primary responsibilities will include:

Guidance and Advice to Customers

+ Establish yourself as a trusted advisor for your clients and nurture relationships with project managers and sponsors. + Assist in building the "success plan" for projects, starting from solution implementation and continuing throughout the project's lifespan. + Conduct "Customer Success" training sessions and workshops. + Proactively monitor the project on a monthly basis, sharing best practices and feedback with your customers. + Maintain and strengthen relationships with existing customers, ensuring the renewal of their contracts. + Within this client base, you will proactively own opportunities for upselling and cross-selling (including identification, negotiation, and contract signing) thereby enhancing the Annual Recurring Revenue (ARR).

Project Management

+ Oversee the project's launch timeline, ensuring punctual deployment. + Liaise with internal technical teams during the deployment phase. + Supervise the project in "run" mode to guarantee the attainment of the client's goals. + Advocate for your customers with the Product Team to develop new features. + Contribute to the development of cross-functional projects aimed at enhancing the internal organization of the Customer Success Team at arenaflex.

Qualifications

The ideal candidate will have:

• A university graduate with a focus on commercial, digital, or engineering fields, with a minimum of 5 years of hands-on experience in roles such as Customer Success, Engagement Consultant, Change Management Consultant, or Account Manager.
• Self-motivation, result orientation, and autonomy, allowing you to maintain great performance in a full-remote setting.
• Strength in engaging with diverse stakeholders, from C-level executives to HR Directors, Directors of Communication, and project managers.
• Ability to seamlessly handle multiple projects, showcasing versatility and adaptability in a dynamic, fast-paced environment.
• Thoughtfulness and attentiveness, coupled with a deep understanding of client needs, and a strong service orientation.
• Experience in handling business matters, including business objectives, and a proven track record of success in managing multiple projects simultaneously.

Essential Affinity & Knowledge

* Proficiency in new technologies, SAAS, and digital transformation.

• Adept in internal communication, social networks, and community management.

Essential Experience

* Minimum of 5 years in a related position.

• Proven capability in managing multiple projects simultaneously.
• Experience in handling full sales cycle (renewals, upsell, cross sell, negotiation).
• Mastery of basic planning standards (Gantt, etc.).
• Demonstrated expertise in High Touch portfolio management.

Why Join arenaflex?

* Work in a dynamic, digital, and collaborative environment with a global presence.

• Enjoy a competitive salary and benefits package, including healthcare fee, paid days off, and paid sick days.
• Participate in personalized and comprehensive onboarding, followed by workshops, Friday trainings, and year-round training sessions.
• Connect with your colleagues through numerous events, including afterworks, team buildings, town halls, and our renowned Global Week.
• Embody our values: kindness, ambition, humility, and be part of a "Bootstrappers" culture.
• Enjoy a remote work environment, with the option to meet our team member in Boston once a week.

Recruitment Process

* 45-minute call with Talent Acquisition (TA)

• Written exercise
• 1-hour interview with TA and your manager
• Simulation with TA, and managers
• Reference check

Important Information

* Permanent Position

• Based in Boston, full remote (with the option to move to Paris)

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job Apply for this job