Experienced Customer Service Representative - Hybrid Work Model
At arenaflex, we're more than a financial service provider; we're a trusted ally for hard-working customers who are seeking quick and reliable financial solutions. As a Customer Service Representative, you'll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store experiences.
Overview
Our company, arenaflex, is a leading provider of financial services, with a strong presence in the industry. We're committed to delivering exceptional customer experiences, and we're looking for talented individuals to join our team. As a Customer Service Representative, you'll be the face of our company, interacting with customers, resolving issues, and providing personalized financial services that fit their lifestyle.
Responsibilities
- Forge connections with customers to cultivate lasting relationships that drive repeat business. - Skillfully review, validate, and process customer transactions with accuracy, including check cashing, money transfer, and customer payments. - Proactively maximize customer success by offering personalized financial services that fit their lifestyle. - Enter and maintain customer information with precision and integrity into a Point-of-Sale (POS) system. - Build new business by completing inbound and outbound call campaigns daily. - Assist in customer account management and collections by accepting payments, monitoring, and managing customer appointments. - Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience. - Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer. - Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations. - Engage in ongoing training and remain updated on our evolving products and processes. - Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards. - Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.*
Qualifications
- High school diploma or equivalent - Excellent verbal and written communication skills - Professional demeanor with customers and peers - Meticulous attention to detail and ability to accurately enter data - Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems - Must be at least 18 years of age - Background check required (subject to applicable law) - Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills
- Experience in check cashing, document verification, and/or money order processing - Prior cash handling, cash drawer/vault management experience - Bilingual (English/Spanish) is a plus and may be required for certain locations
What We Offer
At arenaflex, we're committed to providing a comprehensive benefits package that supports the well-being of our employees. Our benefits include: - A comprehensive new hire training program - Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development - Performance-based career advancement - Educational Reimbursement Program - Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options - Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program - Company-Sponsored Life and AD&D Insurance - Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance - Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment) - Diverse Culture and Inclusive Environment - A relaxed, business casual dress code that includes jeans and sneakers!
Our Compensation
The base pay for this position is $20.00/hr. The compensation listed represents only the base pay for this position, which is just one of the many elements of the arenaflex Total Compensation package.
About Us
arenaflex is a leading provider of financial services, with a strong presence in the industry. We're committed to delivering exceptional customer experiences, and we're looking for talented individuals to join our team. Our company provides quick and easy check cashing services for our customers, including short-term money services such as Money Orders, Tax Prep Help, Western Union, Bill Pay Services, and Green Dot Visa Debit Cards throughout our many retail locations across the state.
Why Join arenaflex?
- We're a dynamic and fast-paced company that offers opportunities for growth and development. - We're committed to providing a comprehensive benefits package that supports the well-being of our employees. - We're a diverse and inclusive company that values diversity and promotes a culture of respect and inclusivity. - We're a company that values our employees and provides opportunities for career advancement.
How to Apply
If you believe you have what it takes to join our team, submit your application without delay. We're keen to hear from talented candidates like you. Apply for this job