Experienced Customer Service Representative – Remote Opportunity with arenaflex
At arenaflex, we're not just a company – we're a community of innovators, thinkers, and problem-solvers who are passionate about delivering exceptional customer experiences. As a leading provider of technology, products, and services for the mortgage and real estate industries, we're committed to empowering our customers with personalized solutions that enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned us numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We're proud to be a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. At arenaflex, we strive to be a great place to work, for all.
Job Summary
We're seeking an experienced Customer Service Representative to join our remote team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers, resolving their queries and issues in a timely and professional manner. If you're a customer-centric individual with a passion for delivering outstanding service, we want to hear from you!
Key Responsibilities
* Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.
- Verifies contacts and account information.
- Examines customer problems and implements appropriate corrective action to respond to customer requests.
- Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action.
- Maintains and creates logs, reports, records, and files.
- Investigates, coordinates, and tracks a wide range of customer issues and problems.
- Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution.
- May interface with offshore call center to answer questions on process or specialized situations
- May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
- May do order fulfillment. Receive orders, reconcile information, update systems, and follow up with customers.
- Other duties as assigned
What You'll Bring
* High School diploma or equivalent required
- Generally, has 2+ years of generally related customer service experience
- General knowledge of assigned area's products and customer service activities
- Proficient MS Office skills
- Must be able to navigate a computerized data entry system or other relevant applications
- Strong verbal and written skills
- Customer Service skill including adaptability, attention to detail, patience, and problem solving
Knowledge, Skills, and Abilities (KSAs)
* Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Excellent problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Ability to maintain confidentiality and handle sensitive information
- Proficient in MS Office and other relevant applications
What We Offer
At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We offer a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (PTO) and paid sick leave
- Employee stock purchase plan
- Flexible work arrangements, including remote work options
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
Why Join arenaflex?
* Be part of a dynamic and innovative company that's shaping the future of the mortgage and real estate industries
- Work with a talented and diverse team of professionals who are passionate about delivering exceptional customer experiences
- Enjoy a comprehensive benefits package and competitive compensation
- Have the opportunity to grow and develop your skills and career
- Be part of a company that's committed to creating a workplace that's inclusive, supportive, and empowering
How to Apply
If you're a customer-centric individual with a passion for delivering outstanding service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [arenaflex Careers](arenaflex.com/careers). We can't wait to hear from you! Apply for this job