Experienced Full Stack Healthcare Customer Service Representative – Remote Healthcare Support
At arenaflex, we're committed to delivering exceptional customer experiences in the rapidly evolving Healthcare Systems & Services industry. As a leading provider of innovative solutions, we're seeking a highly skilled and compassionate Customer Service Representative to join our remote team. If you're passionate about delivering top-notch support and have a knack for building strong relationships, we want to hear from you.
The Opportunity
We're looking for a dedicated and customer-focused individual to work in a permanent work-at-home role, answering inbound phone calls for our clients' members or customers. As a key member of our team, you'll have the opportunity to make a real difference in people's lives by providing empathetic and informed support.
About arenaflex
arenaflex is a dynamic and forward-thinking organization that's dedicated to revolutionizing the way healthcare services are delivered. With a strong focus on innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible in the industry. Our team is passionate about making a positive impact, and we're looking for like-minded individuals to join us on this exciting journey.
Responsibilities
As a Customer Service Representative at arenaflex, you'll be responsible for:
- Performing PCP Change/Provider Lookup
- Looking up Medical Benefits such as benefit maximums, copay/coinsurances, Prior Authorization pre-requisite, and coverage
- Reviewing Ancillary Benefits such as Dental, Vision, Over the Counter, etc.
- Processing claims inquiries, Member may receive a bill for a service (ex: MRI procedure)
- Answering enrollment/disenrollment inquiries
- Answering Grievances/Complaints
- Performing billing such as making payments, transaction history, premium inquiries, etc.
- Managing LEP inquires and disputes
- Assisting in material request such as ID cards, Large/Brail print materials, and Catalogs
- Providing self-help options such as member portal
- Providing local locations to pharmacies, OTC and Specialist
Experience Required for Your Success
To excel in this role, you'll need:
- At least a High School diploma or equivalent
- Minimum of 18 months Call center experience
- Healthcare background a plus
- Minimum of 2 years Computer Experience in work environment
- Ability to multi-task
- Strong written and oral communication skills
- Ability to display empathy and care
- Dedicated area to work from in your home
- Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access/WIFI is not permitted)
Why Join arenaflex?
As a valued member of our team, you'll enjoy:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Flexible work arrangements to suit your needs
- Access to cutting-edge technology and tools
- Opportunities to make a real difference in people's lives
Compensation and Benefits
We offer a competitive salary and benefits package, including:
- Medical, dental, vision, and 401K benefits
- Earned PTO
- Salary up to $13.25/hr in training, and $14.25/hr in production
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we want to hear from you. Please submit your application without delay, and let's discuss how you can join our dynamic team at arenaflex. Apply To This Job Apply for this job