Lead Service Integrator (LSI) – Therapy Guidance
Job Description Summary
This role is part of the RT software solutions leadership and will be pivotal in developing and deploying world-class service strategy for Radiation Therapy software solutions. The LSI will provide leadership to the cross-functional teams to ensure the relevant service offerings are developed for customer acquisition, retention, and growth.Job Description
Service design & strategy
- Define a comprehensive service strategy covering multiple offerings (free and paid): Pre-installation, installation and configuration support, warranty, on-demand clinical training, purchased services - Software upgrades, premium technical support etc.,
- Own the complete life-cycle management from start to finish including development and iteration of business case and value propositions.
- Ensure that the service offerings are differentiated and are easy for customers to comprehend, purchase and use.
- Ensure that the service offerings are easy for field service team to commission & handover to the customer.
Service execution
- Lead the PRD process to ensure timely execution of the upstream and downstream activities. Upstream activities include: strategy definition, requirements gathering & reviewing etc., Downstream activities include: creation of offering and part numbers, documentation for field service and e-learning training, design transfer to field service teams etc.,
- Ensure that the solutions are scalable, sustainable, fault tolerant, and within operational cost budgets
- Track service program outcomes through established metrics
- Work closely with Program Manager, Product Manager, Marketing manager, LSD, Lead Implementation Engineer and regional teams to define strategy, track progress, manage risks and assess trade-offs with a phased delivery approach.
- Act as L4 engineer as needed for customer success activities.
Qualifications:
· Experienced Service Design Leader (5+ yrs) with Bachelor’s degree in STEM Majors.
· Deep technical understanding of software service offerings and life cycle management.
· Proven software service development experience. Experience with defining requirements, flow-down, verification & validation, and traceability
· Awareness on complex medical software deployments such as EMR or PACS.
· Understands Medical Device Software Design Principals, requirements for meeting various country regulatory clearances, and demonstrates awareness of industry dynamics
Desired Characteristics
- Master’s degree in STEM Majors preferred.
- Previous experience in Radiation Oncology is a plus.
- Awareness with medical device edge computing and interconnectivity technologies including application layer protocols such as DICOM/DICOM-RT, IHE-RO, HL7 etc.,
- Ability to work in a highly independent manner as well as in team, able to contribute collaboratively in multidisciplinary teams
- Cultivate a constructive conflict environment and understand the permanent need of change with the market dynamics
- Self-motivated with a willingness to take the initiative to identify opportunities and take actions to develop solutions
Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
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