Experienced Full Stack Customer Supply Chain Specialist – Global Logistics and Operations
Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving operational excellence in a fast-paced global supply chain environment? Do you thrive in a dynamic, collaborative setting where no two days are ever the same? If so, we invite you to join arenaflex as a Full Stack Customer Supply Chain Specialist, where you'll play a critical role in shaping the future of our global logistics and operations.
About arenaflex
arenaflex is a leading innovator in the field of global logistics and operations, dedicated to providing unparalleled customer experiences and driving operational excellence in a rapidly changing world. With a strong commitment to diversity, equity, and inclusion, we foster a culture of collaboration, creativity, and continuous learning. Our team of passionate professionals is united by a shared vision of delivering exceptional results and making a positive impact on our customers, communities, and the environment.
Job Summary
As a Full Stack Customer Supply Chain Specialist, you'll be responsible for leading and coordinating the daily operational execution of shipments with stakeholders, ensuring timely delivery of the right products to our customers across Europe. You'll work closely with our warehouse, distribution partners, and retail customers to provide exceptional customer service, manage orders, and drive continuous improvement. Your expertise will be essential in ensuring the validity of orders, flagging risks, and constructing win-win solutions when service levels cannot be met.
Key Responsibilities
* Lead and coordinate the daily operational execution of shipments with stakeholders, including our warehouse, to provide exceptional customer service.
- Ensure the validity of orders in your order book and fulfill orders according to expectations. Flag risks if service levels cannot be met, and constructively look for win-wins in your collaboration when you are not able to meet service levels.
- Support customers' visibility on their order book by ensuring proper administration and standardized communication.
- Execute and optimize intercompany orders, master data corrections/adjustments, electronic data interfacing, order scheduling, product life cycle management, event management, scrapping of excess, allocations, and other supporting operational duties.
- Support other Customer Supply Chain Specialists, Distribution team, and Customer Collaboration Managers in achieving metrics (service levels, stock-outs, on-time delivery, aging inventory, fill rate, etc.) to meet Customer Supply Chain targets.
- Continuously look for ways to improve customer service and predictability and continuously challenge the status quo to enable continuous improvement.
- Depending on seniority, support and act as back-up to Customer Collaboration managers in managing customers' performance requirements.
Essential Qualifications
To be considered for this role, you must bring the following minimum skills and behaviors to our team:
- First relevant working experience, preferably in the fields of Supply Chain, Operations, Customer Service, or related fields.
- Must be proficient in reading, writing, and speaking in English. French is a strong advantage.
- Proven experience within international business environments.
- Strong in Excel and/or Tableau skills.
- Customer, market, channel knowledge and experience preferred.
- Self-motivated and goal-oriented, with a positive proactive attitude and a high degree of initiative.
- You embrace continuous learning and process improvement.
- Project management or continuous improvement accreditation such as Lean Six Sigma, PMM, Prince2, Scrum, Agile, and/or APICS would be a plus.
Preferred Qualifications
In addition to the essential qualifications, we're looking for candidates with the following preferred skills and behaviors:
- Excellent service mindset.
- A strong hands-on mentality and drive to get things done along with an affinity and talent for order management and fault-free operational execution. You know that your order book is your most important reference.
- Good communication skills and judgment.
- Growth mindset.
- Standing for fact-based communication.
- Having strong attention to detail is how you stay on the ball.
What We Offer
As a Full Stack Customer Supply Chain Specialist at arenaflex, you'll enjoy a comprehensive and competitive benefits package, including:
- A competitive salary and bonus structure.
- Opportunities for career growth and professional development.
- A dynamic and collaborative work environment.
- Flexible work arrangements, including remote work options.
- Comprehensive health and wellness benefits.
- Access to cutting-edge technology and tools.
- A culture of continuous learning and innovation.
How to Apply
If you're a motivated and experienced professional looking for a new challenge, we invite you to submit your application without delay. Please visit our website to learn more about this opportunity and to apply online.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment where everyone has the opportunity to thrive.
Accommodation Requests
If you require an accommodation to complete any part of the application process, please contact us toll-free at +1-510-713-4866 for assistance.
Join Our Team
At arenaflex, we're passionate about delivering exceptional customer experiences and driving operational excellence in a fast-paced global supply chain environment. If you share our vision and values, we invite you to join our team and be part of a dynamic and collaborative community of professionals who are shaping the future of logistics and operations. Apply for this job