Experienced Customer Service Representative – Princeton, NJ (Remote)
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join arenaflex, a leading healthcare organization dedicated to transforming the way people experience healthcare. As a Customer Service Representative, you will play a vital role in providing top-notch support to Aetna Medicaid members and providers, helping them navigate the complexities of their benefits and services.
About arenaflex
arenaflex is a forward-thinking organization that puts its heart into everything it does. Our purpose is to bring our heart to every moment of your health, delivering enhanced human-centric healthcare for a rapidly changing world. With a commitment to innovation, convenience, and affordability, we strive to make healthcare more personal, convenient, and accessible to all. Our Heart At Work Behaviors support this purpose, empowering our employees to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions.
Job Summary
As a Customer Service Representative, you will be responsible for providing telephone assistance to Aetna Medicaid members and providers, addressing a wide range of inquiries, including eligibility, provider changes, and requests for ID cards. You will be the face of arenaflex, delivering exceptional customer experiences that exceed expectations. With a strong focus on customer satisfaction, you will work closely with our team to resolve issues, answer questions, and provide support in a timely and professional manner.
Responsibilities
* Answer incoming member and provider calls, responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs
- Utilize high-speed internet connectivity with secure service via ethernet cable (Wi-Fi is not permitted)
- Collaborate with our team to resolve issues, answer questions, and provide support in a timely and professional manner
- Meet performance standards, attendance requirements, and call quality goals
- Work from home and prove to be self-sufficient, with occasional commutes to the office in Princeton, NJ when necessary
Required Qualifications
* High school diploma or equivalent GED
- Ability to communicate effectively with members and providers orally and in written form
- Ability to meet performance standards, attendance requirements, and call quality goals
- Must be able to work from home and prove to be self-sufficient
Preferred Qualifications
* Experience working remotely in a call center setting
- Experience with Medicaid and Medicare
- Strong customer service skills, with a focus on delivering exceptional experiences
Education
* High school diploma or equivalent GED
Pay Range
* The typical pay range for this role is $17.00 - $34.15, representing the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
Benefits
* Competitive salary
- Comprehensive benefits package, including medical, dental, and vision benefits
- 401(k) retirement savings plan and Employee Stock Purchase Plan
- Fully-paid term life insurance plan and short-term and long-term disability benefits
- Well-being programs, education assistance, free development courses, and a CVS store discount
- Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year
Why Join arenaflex?
* Opportunity to make a meaningful impact in the lives of others
- Collaborative and dynamic work environment
- Comprehensive benefits package and competitive salary
- Opportunities for career growth and professional development
- Recognition and rewards for outstanding performance
Ready to Apply?
If you're a customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. With a strong focus on customer satisfaction, you will be an integral part of our team, working together to transform the way people experience healthcare. Apply now and take the first step towards a rewarding career with arenaflex! Apply To This Job Apply for this job