Junior Dental Customer Support Specialist – Accelerating Digital Dentistry Success

At arenaflex, we're revolutionizing the dental industry with cutting-edge 3D dental imaging software and solutions. As a Junior Dental Customer Support Specialist, you'll play a vital role in bridging the gap between our dental professionals and customers, ensuring seamless product delivery and exceptional patient outcomes. If you're passionate about helping doctors and patients achieve optimal surgical results, join our dynamic team and embark on a rewarding career journey.

About arenaflex

arenaflex is a pioneering company in the dental technology space, dedicated to creating innovative software and hardware tools that empower dental practices and labs to thrive in the digital age. With over a decade of experience and a proven track record of success, we're committed to staying at the forefront of dental imaging technology. Our mission is to provide essential software solutions that drive dental practice success, just as osteoids form the foundation of human bones.

The Role

As a Junior Dental Customer Support Specialist, you'll be the face of arenaflex to our dental customers, working closely with our dental professionals to ensure that our products meet the unique needs of each practice. Your tasks will range from assisting doctors with data submission, resolving issues, and planning cases in our software to providing product training and clinical feedback. You'll be the bridge between our customers and production team, ensuring that our final product is designed to meet the doctor's specifications.

Key Responsibilities

* Complete department training requirements under direct supervision

• Conduct surgical case planning with doctors to ensure accurate diagnoses and treatment plans
• Provide product assistance via phone and email, resolving issues and answering questions in a timely and professional manner
• Conduct product training with new customers, ensuring they're comfortable using our software and hardware tools
• Follow up with surgical case progress, providing updates and support as needed
• Build professional working relationships with doctors, fostering trust and open communication
• Provide clinical feedback from doctors to the production team, informing product development and improvement
• Train for and complete bone reduction cases with direct supervision, developing your skills and expertise
• Successfully pass validation training, demonstrating your understanding of our products and processes
• Handle complaints and resolve kickbacks in a fair and timely manner
• Receive and process 3rd-party data, ensuring accuracy and compliance
• Perform other relevant duties as assigned, contributing to the growth and success of our team

Requirements

* Strong computer knowledge, with the ability to quickly learn new software applications

• Ability to learn clinical dental terms and medical concepts, demonstrating a willingness to grow and develop your knowledge
• Excellent phone skills, with a strong verbal and written communication style
• Strong attention to detail, multi-tasking ability, and organizational skills, ensuring efficient and effective support
• High accountability and responsibility, with a commitment to delivering exceptional results

Qualities We Look For

* Experience in the medical or dental industry, with a passion for delivering exceptional patient care

• Experience in radiology, with a strong understanding of medical imaging and diagnostic techniques
• Experience speaking to medical professionals on the phone, with a confident and professional demeanor
• Flexibility and the ability to multitask, with a willingness to adapt to changing priorities and deadlines

Minimum Education and Experience Required

* Bachelor's degree in Biology or a related field, with a strong foundation in science and technology

• 0-1+ year of full-time work experience, with a demonstrated ability to learn and grow in a fast-paced environment

Benefits

* Comprehensive health, dental, and vision care for you and your family, ensuring your well-being and peace of mind

• 401K savings plan with employer matching, helping you build a secure financial future
• Generous PTO leave and paid holidays, allowing you to recharge and enjoy time off
• Casual work culture, with a focus on collaboration, innovation, and fun
• Gym stipend, supporting your physical and mental well-being
• Employee Assistance Plan, providing confidential support and resources for life's challenges
• Team bonding activities and more, fostering a sense of community and connection among our team members

arenaflex is an Equal Employment Opportunity employer

, committed to diversity, equity, and inclusion. We do not offer H1B sponsorship at this time, and local candidates are preferred. If you're passionate about helping doctors and patients achieve optimal surgical results, join our dynamic team and embark on a rewarding career journey. Apply now to become a Junior Dental Customer Support Specialist at arenaflex! Apply for this job