Experienced Customer Service Representative/Dispatcher – Remote Opportunity with arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a leading provider of innovative solutions in the indoor heating and air conditioning industry, we're committed to creating comfort and convenience for our customers. With a rich history dating back to 1979, arenaflex has grown from a small family-owned service business to a leading residential and commercial HVAC and Plumbing contractor in Northern Virginia.
Job Summary:
We're seeking an experienced Customer Service Representative/Dispatcher to join our team at arenaflex. As a key member of our dispatch team, you'll be responsible for handling inbound phone calls, scheduling service and maintenance for our Residential Department, and performing daily duties that include maintaining our customer database, making daily outbound phone calls, routing technicians based on location, and fostering a positive team atmosphere. If you're a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting remote opportunity.
Key Responsibilities:
* Handle inbound phone calls for scheduling service and maintenance for our Residential Department
- Maintain our customer database, ensuring accurate and up-to-date information
- Make daily outbound phone calls to customers and technicians
- Route technicians based on location to ensure efficient service delivery
- Collaborate with the dispatch team to achieve exceptional customer satisfaction
- Perform other duties as assigned to support the team's goals and objectives
Schedule:
* Wednesday: In-office at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)
- Monday-Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break) (not on Wednesday)
Qualifications:
* Previous call center experience (at least 1 year)
- Ability to type at a speed of approximately 70 words per minute
- Excellent communication and interpersonal skills
- Ability to work independently as well as within a team environment
- Familiarity with main cities and locations in Northern Virginia
- Ability to accurately document information into our customer database (Service Titan)
Remote Work Requirements:
* arenaflex will provide a laptop and cell phone
- Candidates must provide:
+ High-speed internet + A quiet workspace with minimal background noise
Benefits and Culture:
* Comprehensive medical, dental, vision, STD, LTD, and life insurance coverage
- 401(k) retirement plan with company match
- 7 paid holidays per year
- Paid vacation and personal days
- Opportunities for continued education and professional growth
- Collaborative and supportive team environment
What We Offer:
At arenaflex, we're committed to providing a positive and inclusive work environment that fosters growth and development. Our team members enjoy a range of benefits, including:
- Competitive compensation and bonuses
- Opportunities for career advancement and professional growth
- Collaborative and supportive team environment
- Recognition and rewards for outstanding performance
- Comprehensive training and development programs
How to Apply:
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting remote opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply To This Job Apply for this job