Experienced Full Stack Data Analyst – Performance Analytics and Forecasting for arenaflex

At arenaflex, we're a forward-thinking organization that's revolutionizing the way we approach data-driven decision making. As a key member of our Consumer Insight, Measurement & Analytics (CIMA) team, you'll play a crucial role in driving business outcomes and guest satisfaction through actionable statistics analytics, integration, and insights.

About arenaflex

arenaflex is a global leader in the entertainment industry, and our CIMA team is at the forefront of leveraging excellent practices in analytics to seize statistics, analyze, and optimize our virtual and contact channels. We're a middle-of-excellence approach to improvement and choice making, and we're looking for talented individuals like you to join our team.

Job Summary

We're seeking an experienced Full Stack Data Analyst to join our Digital and Travel Operations Analytics (DTOA) team. As a Performance Analyst, you'll provide dimension and analytical support for Contact Centers and pre-arrival Walt Disney World Commerce. You'll be responsible for conducting forecasting, root-cause analysis, processing, quality assurance, and ad-hoc business analysis, as well as providing analytical support to the local operation and partners throughout the division.

Key Responsibilities

* Conduct forecasting, ad-hoc modeling, and deep-dive analysis to inform business decisions

• Monitor agent performance, proactively identify areas that require further research, and perform analyses from start to finish
• Build dashboards and visualizations to inform compelling stories with data
• Present and discuss findings, insights, and recommendations to Senior Leadership and business partners
• Create, maintain, audit, and continuously optimize reports and documents used to support various programs
• Execute programs critical to the business operation under strict timelines

Measurement and Analytics

* Leverage multiple reporting tools and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/maintain reports

• Monitor data quality and document accuracy; improve if needed
• Collaborate with team members, leaders, and business partners to respond to summary business questions with sound quantitative analyses and reproducible results
• Apply progressive analytic techniques to test hypotheses and extract actionable insights
• Stay up-to-date with today's data technology trends and share knowledge and best practices with team members

What We're Looking For

* Bachelor's degree and 2+ years of quantitative, non-internship experience in an analytical role

• Familiarity with forecasting, including conventional statistical techniques and/or machine learning or deep learning techniques
• Proactive interest in understanding the "why" behind performance, decisions, etc.
• Strong attention to detail and ability to follow through on tasks and complete projects on time
• Effective communication skills (verbal, written, and visual)
• Desire to excel in a fast-paced, complex, and ambiguous business environment
• Experience with SQL and R or Python

Nice-to-Haves

* Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses

• Knowledge of data visualization best practices and experience with data visualization tools, including Tableau or Power BI
• Excellent SQL skills and fluency in R or Python
• Ability to quickly adapt and learn new tools and skills
• Ability to maintain and develop relationships with partners/clients/team members
• Graduate degree and/or 4+ years of relevant experience in analytics or data science

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunity to work with a global leader in the entertainment industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options

How to Apply

If you're a motivated and analytical individual who is passionate about data-driven decision making, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Disability Accommodation

arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation to apply for this position, please contact [insert contact information].

Confidentiality

arenaflex values the confidentiality of its employees and applicants. Please note that any information provided during the application process will be kept confidential and used solely for the purpose of evaluating your qualifications for this position. Apply for this job