Experienced Healthcare Customer Service Representative – Remote Opportunity at arenaflex

At arenaflex, we are dedicated to delivering exceptional healthcare services to our members, and we are seeking a highly skilled and compassionate Healthcare Customer Service Representative to join our remote team. As a key member of our customer service team, you will play a vital role in providing top-notch support to our Medicare Advantage plan members, ensuring their needs are met, and their concerns are addressed with empathy and professionalism.

About arenaflex

arenaflex is a leading professional services company that helps our clients modernize technology, reinvent processes, and transform experiences. With a strong presence in the healthcare industry, we are committed to delivering innovative solutions that improve the lives of our members. Our remote office provides a state-of-the-art and comfortable workspace, equipped with the latest technology and tools to support your success.

Responsibilities

As a Healthcare Customer Service Representative at arenaflex, you will be responsible for:

• Providing exceptional customer service to members of our Medicare Advantage plan, responding to their inquiries, and resolving their concerns in a timely and professional manner.
• Demonstrating a strong dedication to showing empathy and using active listening skills to hear members and their concerns.
• Documenting calls accurately to reflect each interaction with the members, ensuring that all relevant information is captured and recorded.
• Meeting and exceeding contact center targets for call management, quality, and adherence to schedule.
• Managing all calls with professionalism and escalating calls when necessary to the next level.

Operational Hours

Our operational hours are Monday through Friday, 8am-8pm EST, with varying shifts available within these hours. During open enrollment, our operation hours will change to include weekends as part of the work shift.

Qualifications

To be successful in this role, you will need:

• 1-2 years of experience in health insurance, Medicare, or Medicaid customer service.
• 1 year of customer service experience in a call center environment, with a strong understanding of QNXT.
• Member Service knowledge, HIPAA, Claims, and Provider Services knowledge.
• A High School graduate or GED, with a 2-4 year undergraduate degree or certificate being a plus.
• Excellent written and oral communication skills.
• Experience in using dual monitors, multiple applications, and phone simultaneously, with strong keyboard skills and the ability to enter data with accuracy.

Essential Skills and Competencies

To excel in this role, you will need to possess:

• Strong communication and interpersonal skills, with the ability to build rapport with members and colleagues.
• Excellent problem-solving and critical thinking skills, with the ability to analyze complex issues and develop effective solutions.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• A strong commitment to customer service, with a focus on delivering exceptional experiences and resolving member concerns.
• A strong understanding of healthcare policies, procedures, and regulations, with the ability to apply this knowledge in a fast-paced call center environment.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to supporting the growth and development of our employees. As a Healthcare Customer Service Representative, you will have access to:

• Ongoing training and development opportunities, including coaching, mentoring, and certification programs.
• A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off.
• A dynamic and supportive work environment, with opportunities to collaborate with colleagues and contribute to the success of our organization.
• A competitive hourly rate, ranging from $18.00 to $20.00 per hour, depending on experience and qualifications.

Work Environment and Company Culture

Our remote office provides a comfortable and productive workspace, equipped with the latest technology and tools to support your success. As a member of our team, you will be part of a dynamic and supportive culture, with a strong focus on collaboration, innovation, and customer service.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive benefits package, including:

• A competitive hourly rate, ranging from $18.00 to $20.00 per hour, depending on experience and qualifications.
• A discretionary annual incentive program, based on performance and subject to the terms of arenaflex's applicable plans.
• A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off.

How to Apply

If you believe you have what it takes to succeed as a Healthcare Customer Service Representative at arenaflex, please submit your application without delay. We are keen to hear from talented candidates like you. Apply To This Job

Application Deadline

Applications will be accepted until January 18, 2025. Don't miss this opportunity to join our team and make a difference in the lives of our members. Apply today! Apply for this job