Experienced Customer Service/Sales Representative – Industrial Supply Expertise

At arenaflex, we're passionate about delivering exceptional customer experiences and driving business growth through innovative solutions. As a Customer Service/Sales Representative, you'll play a vital role in ensuring customer satisfaction, building strong relationships, and driving revenue growth. If you're a motivated and results-driven professional with a passion for delivering outstanding customer service, we want to hear from you!

About arenaflex

arenaflex is a leading industrial supply company, dedicated to providing high-quality products and services to our customers. With a rich history spanning over 40 years, we've built a reputation for excellence, reliability, and customer-centricity. Our team is passionate about delivering exceptional results, and we're committed to creating a work environment that's inclusive, supportive, and empowering.

Job Description

As a Customer Service/Sales Representative at arenaflex, you'll be responsible for providing exceptional customer service, driving sales growth, and building strong relationships with our clients. This is a hybrid role, offering the flexibility to work from home and our remote office, allowing you to balance your work and personal life.

Key Responsibilities

* Manage and assign emails, ensuring timely and efficient communication with customers and vendors

• Process invoices from suppliers, deliver customer invoices, and receive payments from customers
• Enter tracking numbers into our ERP and eCommerce websites, ensuring accurate and up-to-date information
• Manage high-volume phone calls from customers and vendors, providing verbal and email quotes, and communicating with vendors to confirm price and availability
• Process orders with vendors and confirm order acknowledgments, keeping track of backorders and following up with vendors and customers with ship dates
• Prepare and reconcile monthly payments to vendors, keeping track of past-due invoices
• Maintain confidential financial documentation, requiring minimal supervision to complete work and meet deadlines

Essential Qualifications

* 3 years of experience in e-commerce, support, and sales

• Excellent verbal, written, and typing skills
• Highly detail-oriented, with a proactive work ethic and communication
• High-level organizational skills, with a friendly and patient demeanor in a fast-paced environment
• Proficient in Microsoft Office, with experience in eCommerce software
• Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus
• Ability to maintain confidential financial documentation

Preferred Qualifications

* Experience working in a similar role, with a proven track record of success

• Familiarity with our ERP and eCommerce systems
• Strong analytical and problem-solving skills
• Ability to work in a team environment, with a collaborative and supportive attitude

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong organizational and time management skills
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Proficient in Microsoft Office, with experience in eCommerce software
• Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus
• Ability to maintain confidential financial documentation

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Regular performance reviews and feedback
• Opportunities for career advancement and professional growth
• Access to industry-leading training and development programs

Work Environment and Company Culture

We're proud of our inclusive and supportive work environment, where everyone is valued and respected. Our company culture is built on a foundation of:

• Collaboration and teamwork
• Open communication and transparency
• Respect and empathy for all employees
• A commitment to excellence and customer satisfaction

Compensation, Perks, and Benefits

We offer a competitive salary, ranging from $22 to $24 per hour, depending on experience. In addition, we offer:

• Two weeks of paid time off, plus all major holidays
• One-hour paid lunch
• Annual raises and bonuses
• Health insurance
• 401(k) matching
• Paid time off
• Parental leave
• Work from home
• Equipment provided

How to Apply

If you're a motivated and results-driven professional with a passion for delivering outstanding customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and discuss how you can become a vital part of our success story! Apply for this job