Experienced Customer Service Supply Chain Specialist - Chicago Remote

Are you a customer-centric professional with a passion for delivering exceptional service and driving efficiency in a fast-paced supply chain environment? Do you thrive in a collaborative team setting, where you can build strong relationships with internal and external stakeholders? If so, we invite you to join arenaflex, a leading company in the food industry, as a Customer Service Supply Chain Specialist in our Chicago office.

About arenaflex

arenaflex is a global leader in the food industry, with a portfolio of iconic brands that are loved by consumers around the world. Our mission is to provide healthier and responsible food options for all, while building a profitable and sustainable business model. With a strong commitment to consumer satisfaction and responsibility, we continue to reinvent our brands to meet the evolving needs of our customers.

About the Role

As a Customer Service Supply Chain Specialist, you will be at the forefront of managing our supply chain relationships with valued customers. Your responsibilities will include ensuring smooth order management, swiftly resolving any issues, and ensuring punctual delivery and accurate invoicing. You will have the opportunity to build and maintain positive relationships with both internal and external stakeholders, utilizing your expertise to identify order trends and drive efficiency for our customers and arenaflex.

Key Responsibilities

* Manage all aspects of supply chain relationships with assigned customers, including receipt of purchase orders and ensuring prompt resolution of any issues that may arise from the time the order is placed through on-time delivery and invoicing of the purchase order

• Establish and maintain positive and effective relationships with key internal and external customers, including Regional Sales Managers, Brokers, Warehousing, Transportation, Supply Planning, Demand Planning, Finance, and IT
• Utilize SAP order management system to process customer orders, complete order changes, and monitor compliance of all assigned accounts
• Proactively identify order trends and patterns that will drive efficiency for customers and arenaflex
• Audit pricing on customer orders to ensure it is aligned with arenaflex's SAP system, working with RSM, Brokers, and Finance to correct discrepancies
• Process customer orders, including sample requests, donation orders, and return orders
• Support RSM requests for samples, product availability, filling out customer forms, and delivery inquiries
• Liaise with Commercial Master Data and Sales to edit, add, and inactive customer entities in SAP
• Navigate in 3 distinct software environments: SAP, 3rd Party Logistics, and SPS Commerce

Qualifications and Competencies

* 3-5 years of Customer Service experience in a consumer packaged goods (CPG) setting or a similar role in supply chain or logistics

• A bachelor's degree is preferred, and additional experience will be considered in place of a degree
• Proficiency in SAP order-to-invoice processing and reporting, as well as intermediate knowledge of MS Office applications such as Word, Excel, and PowerPoint
• Strong communication, interpersonal, and collaboration skills are essential, along with the ability to establish and maintain positive business relationships
• Additionally, the candidate should possess strong organizational, analytical, problem-solving, and decision-making abilities, as well as experience in account management and business development

Performance Expectations

* Quality, accuracy, timeliness, reliability, and thoroughness of work performed

• Ability to gain the trust and respect of management, coworkers, and brokers
• Maintain the integrity of confidential business and product information
• Ability to communicate effectively and develop good working relationships with other employees is essential to accomplish goals and objectives of the department

Working Conditions

* This job is fully remote, with hours of work generally during regular business hours with at least 40 hours a week

• At times, there may be some variation in work hours due to special projects, deadlines, and other concerns

Relationships

* Will have strong relationships with Logistics, Purchasing, Inventory, Finance, and other Supply Chain individuals

Salary and Benefits

* Salary: $65,000 - $75,000 with 5% bonus

• arenaflex is an equal employment opportunity employer and offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

How to Apply

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job

About arenaflex's Culture

arenaflex is a company that values diversity, equity, and inclusion. We are committed to creating a workplace that is welcoming and inclusive for all employees, regardless of their background, culture, or identity. We believe that a diverse and inclusive workplace is essential to driving innovation, creativity, and success.

arenaflex's Commitment to Sustainability

arenaflex is committed to sustainability and reducing our environmental impact. We strive to minimize our carbon footprint, reduce waste, and promote sustainable practices throughout our operations.

arenaflex's Community Involvement

arenaflex is committed to giving back to our communities. We believe that it is our responsibility to make a positive impact on the world around us. We support local charities, sponsor community events, and promote volunteerism among our employees.

Join arenaflex Today!

If you are a customer-centric professional with a passion for delivering exceptional service and driving efficiency in a fast-paced supply chain environment, we invite you to join arenaflex as a Customer Service Supply Chain Specialist in our Chicago office. Apply now and become a part of our dynamic team! Apply for this job