Experienced Customer Service Insurance Sales Representative – Remote Opportunity with Signing Bonus

Are you a customer service professional looking for a new challenge that combines your passion for helping others with your interest in the insurance industry? Do you want to join a company that values its employees and provides opportunities for growth and development? Look no further than arenaflex, a leading provider of insurance services to the military community and their families. As an Experienced Customer Service Insurance Sales Representative at arenaflex, you will have the opportunity to work in a remote setting, providing exceptional customer service and sales support to our members across multiple contact channels. With a comprehensive training program and ongoing development opportunities, you will be equipped to succeed in this role and take your career to the next level.

About arenaflex

arenaflex is a company that truly cares about its employees and the community it serves. Our mission is to provide exceptional service to our members, and we are committed to making a positive impact on the lives of those who serve our country. We value honesty, integrity, loyalty, and service, and we are looking for like-minded individuals to join our team.

The Opportunity

We are currently seeking experienced customer service professionals to join our team as Insurance Customer Service Representatives. As a member of our team, you will be responsible for providing exceptional customer service and sales support to our members, including answering phone calls, emails, and other requests, applying knowledge of personal lines insurance to assist members with quotes, binding new business, and providing detailed issue diagnosis. You will also be responsible for identifying, evaluating, and understanding member needs and consistently providing complete and accurate advice and solutions.

What You'll Do

As an Experienced Customer Service Insurance Sales Representative at arenaflex, you will have the opportunity to:

• Facilitate the member experience by answering phone calls, emails, and other requests from members
• Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions
• Identify, evaluate, and understand member needs and consistently provide complete and accurate advice and solutions
• Use available tools and resources to support members with some assistance
• Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels
• Maintain required Property & Casualty licenses and state registrations
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

What You Have

To be successful in this role, you will need:

• High School Diploma or GED equivalent
• Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products
• Successfully acquire Property & Casualty license before date of hire and successfully complete state registrations within 90 days of hire

What Sets You Apart

We are looking for candidates who have:

• 1 year of customer contact experience in a needs-based sales environment
• US military experience through military service or a military spouse/domestic partner
• Prior experience in a fast-paced contact center environment

Training Schedule and Work Schedule

Our training schedule is Monday - Friday, 8hr shift within the hours of 9:30AM and 6:00PM Local Time. After training, you will be assigned a 5-day work schedule which may include weekend days. Hours of operation are 7AM to 8PM local time during the week, and up to 6:00PM on weekends. These roles include a shift differential of 15% for hours worked after 6:00PM and any hours worked on Saturday or Sunday.

What We Offer

As an employee of arenaflex, you will enjoy a range of benefits and perks, including:

• Competitive salary range: $46,135 - $47,135
• Opportunities for pay incentives based on overall corporate and individual performance
• Comprehensive medical, dental, and vision plans
• 401(k) and pension plans
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education assistance
• Free shuttle service in some areas

Relocation Assistance

Relocation assistance is not available for this position.

Equal Opportunity Employer

arenaflex is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic.

Ready to Apply?

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Apply now and take the first step towards a rewarding career with arenaflex. Apply To This Job Apply for this job