Experienced French Speaking Customer Service Agent – Global Mobility Solutions
At arenaflex, we're on a mission to revolutionize the world of mobility, and we're looking for talented individuals like you to join our international service & sales team. As a French speaking Customer Service Agent, you'll be the first point of contact for our customers, providing advice and support to ensure a premium service experience. If you're passionate about delivering exceptional customer service, have a flair for languages, and enjoy working in a dynamic team environment, we want to hear from you!
About arenaflex
arenaflex is a leading global mobility service provider with a strong presence in over 110 countries. Our mobility platform, ONE, combines our products SIXT rent, SIXT share, SIXT ride, and SIXT+ to give our customers access to a vast fleet of vehicles, services, and drivers worldwide. At arenaflex, we prioritize customer experience and service excellence, and we're committed to true entrepreneurship and long-term stability.
Your Role at arenaflex
As a French speaking Customer Service Agent, you'll play a vital role in providing exceptional customer service to our business and private customers. Your responsibilities will include:
- Providing advice and support to customers regarding their bookings, rental agreements, complaints, and invoices
- Assisting customers on the phone and via email to make reservations, offer a full-service package, and find solutions to any problems
- Being a sympathetic ear and advising customers over the phone and via email
- Working closely with other departments to provide the best service and increase customer satisfaction and loyalty
Your Skills Matter
To succeed in this role, you'll need:
- Fluency in French and English (written and spoken) with a clear and understandable way of speaking and expressing yourself
- Experience in customer service, preferably in a call center or BPO environment
- Soft skills, including organizational and communicative talents, ability to cope with a heavy workload, and high dependability
- Team spirit, with a willingness to work in international teams and appreciate the exchange with colleagues
- Proficiency in using MS-Office programs, especially Outlook, Word, and Excel
What We Offer
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Here are some of the benefits you can expect:
- Generous Time Off: Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year
- Work-Life Balance: Benefit from a hybrid working model with no dress code
- Permanent Contract & Competitive Compensation: Our employment contract is permanent from the start, with above-average compensation and performance-related bonuses
- Great Employee Benefits: Access discounts on arenaflex rent, share, ride, and SIXT+, along with partner discounts
- Training & Development: Participate in training programs designed for your personal growth and development
- Health & Well-being: Private health insurance to support your well-being, plus the Coverflex advantage system
Career Growth Opportunities
At arenaflex, we're committed to helping you grow and develop your career. With opportunities for advancement and professional development, you'll have the chance to take on new challenges and responsibilities. Our training programs are designed to help you build your skills and knowledge, and our supportive team environment will help you achieve your goals.
Work Environment and Company Culture
At arenaflex, we're passionate about creating a positive and inclusive work environment that fosters collaboration, creativity, and innovation. Our team is diverse, dynamic, and dedicated to delivering exceptional customer service. We're committed to true entrepreneurship and long-term stability, and we're always looking for talented individuals like you to join our team.
How to Apply
If you're passionate about delivering exceptional customer service, have a flair for languages, and enjoy working in a dynamic team environment, we want to hear from you! Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career at arenaflex! Apply To This Job Apply for this job