Experienced Customer Experience Specialist – Remote Customer Support & Engagement
At arenaflex, we're on a mission to revolutionize the way people experience food delivery. Our chef-to-you marketplace connects talented chefs with consumers, bringing small-batch, restaurant-quality meals to eaters nationwide. With a growing team of over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide range of hand-crafted meals to cater to various palates and dietary preferences. By delivering over 1 million meals per month, we're not only empowering working chefs, tripling their income, and supporting their growth but also fueling stronger communities and combating food insecurity across all five boroughs. As a Customer Experience Specialist at arenaflex, you'll play a vital role in shaping the lives of our customers. We're looking for a highly skilled and customer-centric individual who can provide an outstanding experience in every interaction. If you're passionate about delivering exceptional support, have a strong work ethic, and are eager to grow with our company, we want to hear from you!
About the Role
As a Customer Experience Specialist, you'll be the face of arenaflex, handling all inbound requests from our customers and solving their issues with a smile. You'll be part of an exciting, growing team designed to take our support to the next level. Our operations and subscribers are growing month to month, and most of the time, you'll be handling different cases that require time-sensitive responses. Always on and a customer-obsessed attitude are critical to achieving the best results in this role.
Responsibilities
* Handle all inbound requests from our customers and solve their issues providing an outstanding experience in every interaction
- Address time-sensitive issues, such as payments, account questions, delivery issues, or troubleshooting by email or chat in a timely manner
- Assist clients with any and all questions and concerns regarding their subscription, product, and service overall
- Escalate critical cases and exceptions to CX Supervisor for proper follow-up
- Process orders, forms, applications, and general subscription requests
- Develop a deep expertise in our product, key differentiators, and the value it provides to our customers
Qualifications
* At least 3+ years of experience handling inbound customer issue resolution using email, phone, and/or chat
- Outstanding level of English (oral and written) and effective communication skills
- Customer-centric and love helping people
- Very organized, even under pressure
- Positive attitude, great people skills, supportive, and willing to go the extra mile for a team member
- North Stars are Quality and Empathy
- Knowledge of nutritional information and fine dining is a plus
Specific Requirements
* Working schedules: + Sunday to Thursday | Tuesday to Saturday + Shifts: AM (6am - 3pm) | PM (2pm to 11pm EST) | Late (5pm to 2am EST)
- Availability to work on Public Holidays (you'll be paid double your normal daily rate)
- Hybrid Model - you will be required to attend to our office on demand
Benefits
* Get paid in USD, Crypto, Euro, ARS. Whatever your choice! We use Deel to make things easier for you!
- Work remotely: design the life that you want
- Enjoy 15 days of vacation each year from start date
- Family leave: 12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully paid
- Compassionate Leave: 3-5 days each time the need arises
- Personalized English coach
Interview Process
* Application review - Please, submit your English version resume
- Short video presenting yourself - we want to know you! (3 min)
- Take home test (90 min)
- Assessment (30 min)
- Reference Check
- Face to Face - Interview day in our BA office!
Monthly Salary Range:
$930 USD
Tentative Starting Date:
September 16th and November 4th. If you're interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time! arenaflex is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.
Take the Next Step
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job