Services Delivery Coordinator, MXDR
Why Join Us?
As the world\'s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we\'ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers\' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
Check Point Software Technologies has been honored by Time Magazine as one of the World\'s Best Companies for 2024. We\'ve also earned a spot on the Forbes list of the World\'s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World\'s Top Female-Friendly Companies. If you\'re passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.
Check Point\'s Infinity Global Services (IGS) Division is seeking a detail-oriented and proactive Service Delivery Coordinator to support our Managed Extended Detection and Response (MXDR) team. This role is critical to ensuring seamless coordination of engineering resources, proactive customer communication, and efficient service delivery. Looking for someone that is highly organized, thrives in a fast-paced environment, and wants to be part of a cutting-edge cybersecurity team!
Key Responsibilities- Coordinate daily schedules and workloads for IGS MXDR Engineers across customer environments
- Serve as a communication bridge between internal teams and customers
- Track service delivery timelines, ensuring work is progressing as planned
- Maintain accurate records in ConnectWise and generate internal and external reports
- Support onboarding processes for new customers and help manage delivery expectations
- Identify scheduling gaps or delays and take proactive action to resolve conflicts
- Attend internal planning meetings and contribute to continuous service improvements.
What are we looking for
- Upbeat and positive attitude
- Excellent written and verbal communication skills
- Team player, Self-Driven, Strong attention to detail
- Comfortable working independently in a remote environment and collaborating across multiple teams and time zones.
- 2+ years of experience in service delivery, project coordination, or scheduling role (ideally in IT or cybersecurity).
- Familiarity with ConnectWise or similar PSA/project tools.
- Strong proficiency in Microsoft Excel and Office Suite.
- Previous experience supporting managed services, security operations, or technical teams.
- High school diploma or equivalent.
- Excellent organizational and time management skills.
- Strong written and verbal communication abilities.
- Must be eligible to work in the US without sponsorship from an employer now or in the future
EOE M/F/Veterans/Disabled
Preferred experience
- Experience with ConnectWise PSA (formerly Manage)
- Exposure to cybersecurity, SOC operations, or incident response workflows
- Associate\'s or Bachelor\'s degree in a related field
- Excellent interpersonal and communication skills, including the ability to convey technical information to non-technical stakeholders effectively
Schedule
- 100% Remote
- Standard work hours: 8:00 AM - 5:00 PM Eastern Time (ET / UTC-4)