[Hiring] Product Operations Manager, WFE Platform & Services @Strayer Education, Inc.

Role Description The Associate Product Operations Mgr. (Platform & Services) is responsible for developing a deep expertise of Workforce Edge Platform and Service capabilities. This expertise will serve twofold:

• Act as internal subject matter expert to effectively communicate feature and service capabilities and support alignment across the organization.
• Provide feedback on needs for our feature and service portfolio; informed through data, research, and prospect/partner needs.

This role is responsible for facilitating internal alignment on Product functionality, through use of tools, data, & customer feedback loops (Internal & external, qualitative, and quantitative). The Associate Product Operations Mgr. will help scale business processes related to product and service delivery, ensuring that we can deliver high quality product/service outcomes, efficiently, while maintaining alignment to key strategic goals. This role will support feature/service capability roll outs, and internal training and resource documentation related to the Workforce Edge platform and services. Essential Duties and Responsibilities:

• Develop deep understanding of key platform features and functions, and business services.
• Act as the Internal Subject matter expert for Education Benefit mgmt. platform and services, understanding how technical/process components work to communicate accurate expectations and feature details.
• Responsible for internal training content related to WFE platform and services- serving as Subject Matter Expert on communications around features and functions tailored to specific use cases/role usage.
• Internally, convey client(s) needs; partner with Sales, Advising, CSM’s, and Account managers, to understand prospect and current client perspectives.
• Participate in Client and Education Provider conversations as requested to understand client/provider needs and strategize functional solutions.
• Contribute to overall product and user experience strategy considering client and user experiences and personas.
• Work cross functionally to inform product, design, content, and user experience strategy and roadmap.

Qualifications

• Ability to understand business objectives and effectively translate those to program/platform requirements.
• Ability to problem solve and proactively provide solutions, while factoring in economies of scale.
• Excellent communication skills, with the ability to interact with a variety of stakeholders within different levels of leadership.
• Build training, presentations and documentation that can be used to educate and instruct internal groups.
• Highly adaptable with exceptional peer leadership, time management and facilitation skills and ability to pivot as business objectives change.
• Analytic orientation, with ability to collect, analyze and prepare feedback for action and improvement.

Requirements

• 2+ years of relevant work experience which includes:
• 1+ years working in Product Operations, Sales Operations, Client Implementation, or similar outcome driven areas within a B2B SaaS based environment.
• Experience using data to inform prioritization and decision making.
• Experience working cross functionally across multiple levels of an organization with ability to effectively influence without authority.
• Experience working in a fast-paced/agile environment.
• Bachelor’s degree or equivalent combination of education and experience.

Other

• Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro.
• In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided.
• Offsite role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
• Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers.
• Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered.
• Able to access information using a computer.
• Other essential functions and marginal job functions are subject to modification.

Benefits

• SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week.
• In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of:
• Well-being incentives
• Parental leave
• Paid time off
• Certain paid holidays
• Tax saving accounts (FSA, HSA)
• 401(k) retirement benefit
• Employee Stock Purchase Plan
• Tuition assistance
• Entertainment and retail discounts
• Non-exempt employees are eligible for overtime pay, if applicable.

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