Experienced Director of Account Development and Client Management – Driving Revenue Growth and Customer Satisfaction at arenaflex

About arenaflex

At arenaflex, we believe that with the right backing, people and businesses have the power to progress in incredible ways. As a global and diverse community of colleagues, we're committed to backing our customers, communities, and each other. Our unique culture is built on a foundation of integrity, innovation, and a passion for delivering the world's best customer experience every day. As a member of our team, you'll have the opportunity to learn and grow, creating a career journey that's unique and meaningful to you. We offer benefits, programs, and flexibility that support you personally and professionally, and we recognize and reward your contributions, leadership, and impact. Join arenaflex and be part of a winning team We're not just looking for talented individuals – we're looking for people who share our values and are passionate about making a difference. If you're a results-driven professional with a passion for customer satisfaction and revenue growth, we want to hear from you. About the Role As the Director of Account Development and Client Management, you'll oversee a portfolio of merchant relationships with companies headquartered across Southern California. Your team will be responsible for growing American Express revenue by establishing mutually beneficial, profitable, and long-lasting relationships with merchant accounts. Key Responsibilities * Lead a team of 5 senior client managers to manage, deepen, and improve relationships with 400+ respected brands * Develop, lead, and motivate a top-performing team to retain and drive incremental business (B2B and B2C) by growing revenue and improving share * Cultivate a culture of learning, strong challenger coaching skills, and consultative relationship management * Lead your team in maintaining and strengthening American Express' business by showcasing value, growing revenue, improving share, and increasing profitability * Embrace the fast-changing payments landscape and keep current with payment trends and economic/competitive indicators * Partner with internal colleagues to seek out and develop partnership and marketing assets that will be relevant to your customer base * Model key sales behaviors/skills and balance deal and skill coaching * Increase Merchant Satisfaction and maximize profits with an enterprise approach Essential Qualifications * 5+ years of experience in a senior client management or account development role * Proven track record of driving revenue growth and improving customer satisfaction * Strong leadership and coaching skills, with the ability to motivate and develop a high-performing team * Excellent communication and relationship-building skills, with the ability to build strong relationships with clients and internal stakeholders * Strong analytical and problem-solving skills, with the ability to analyze data and develop insights to drive business decisions * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines Preferred Qualifications * Experience working in the payments industry, with a strong understanding of payment trends and economic/competitive indicators * Strong knowledge of sales and marketing principles, with the ability to develop and execute effective sales strategies * Experience working with large, complex clients, with a strong understanding of their needs and pain points * Strong technical skills, with the ability to analyze data and develop insights to drive business decisions * Experience working in a global, diverse environment, with a strong understanding of cultural differences and nuances Skills and Competencies * Strong leadership and coaching skills, with the ability to motivate and develop a high-performing team * Excellent communication and relationship-building skills, with the ability to build strong relationships with clients and internal stakeholders * Strong analytical and problem-solving skills, with the ability to analyze data and develop insights to drive business decisions * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines * Strong technical skills, with the ability to analyze data and develop insights to drive business decisions * Experience working in a global, diverse environment, with a strong understanding of cultural differences and nuances Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping you grow and develop your career. We offer a range of learning and development opportunities, including: * Formal training programs and workshops * Mentorship and coaching programs * Leadership development programs * Networking opportunities with senior leaders and industry experts * Access to industry-leading tools and technologies Work Environment and Company Culture We're proud of our unique culture, which is built on a foundation of integrity, innovation, and a passion for delivering the world's best customer experience every day. Our work environment is fast-paced and dynamic, with multiple priorities and deadlines. We're a global, diverse organization, with a strong commitment to diversity, equity, and inclusion. Compensation, Perks, and Benefits We offer a competitive salary and a range of benefits, including: * Comprehensive health insurance * 401(k) matching program * Paid time off and holidays * Flexible work arrangements * Access to industry-leading tools and technologies * Professional development opportunities * Recognition and rewards for outstanding performance Conclusion If you're a results-driven professional with a passion for customer satisfaction and revenue growth, we want to hear from you. Join arenaflex and be part of a winning team that's committed to delivering the world's best customer experience every day. Apply now and take the first step towards a rewarding new role. Apply for this job