Experienced Entry Level Customer Support Specialist – Aviation and Aerospace Industry

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a leading player in the aviation and aerospace industry, we're seeking an experienced Entry Level Customer Support Specialist to join our dynamic team. If you're a customer-centric individual with a passion for delivering world-class support, we want to hear from you.

About arenaflex

arenaflex is a pioneering organization that's transforming the way we interact with customers. With a strong focus on innovation and customer satisfaction, we're committed to attracting the best talent in the industry. Our team is dedicated to providing exceptional support to our customers, and we're looking for someone who shares our passion for delivering outstanding results.

The Role

As an Entry Level Customer Support Specialist, you'll play a critical role in providing superior customer service to end-users in support of our Supply Chain Call & Contact Center team. You'll be responsible for retrieving, researching, and resolving specific customer emails and service requests, as well as entering, tracking, monitoring, and coordinating customer order delivery requirements. You'll also analyze customer spare parts requirement inquiries, facilitate responses, and resolve delivery problems.

Responsibilities

• Retrieve, research, and resolve specific customer emails and Service Requests

• Enter, track, monitor, and coordinate customer order delivery requirements
• Analyze customer spare parts requirement inquiries, facilitate responses, and resolve delivery problems
• Advise customers regarding order status, changes, or improvements of orders and follow up with customers on issues related to their accounts
• Manage multiple orders and research lists for specific customers
• Research and analyze data to identify trends/issues regarding specific customers
• Support Customer Program Managers (CPM) by maintaining reports, customer data, and managing customer expectations

Requirements

• 1+ years of experience in customer service or a support organization

• 1+ years of experience interfacing with external customers and responding to support requests
• 1+ years of experience with Microsoft Office Products like Outlook, PowerPoint, Excel, and Word
• Experience and/or knowledge of Basic Supply Chain principles
• Ability and willingness to work a 3/36 shift (Friday, Saturday, Sunday 12 hours each day)
• Ability to work evening shifts and/or midnight shifts as assigned

Nice-to-haves

• 1+ years of experience in aviation or aerospace, preferably in a customer service/support environment

• 1+ years of experience with SAP in support of Supply Chain functions
• 1+ years of experience with Customer Relationship Management (CRM) tools, systems, and processes
• 1+ years of experience working with supply chain strategies (e.g., inventory reduction, parts kitting, supplier consolidation, optimum flow, lead-time reduction)
• Adaptability to changing environments and customer needs
• Ability to work independently and collaboratively with a cross-functional team

Benefits

• Health insurance

• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life and disability insurance programs
• Paid and unpaid time away from work

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that's perfect for individuals who are passionate about delivering exceptional customer experiences. Our team is dedicated to innovation, collaboration, and continuous learning, and we're committed to providing our employees with the tools and resources they need to succeed.

How to Apply

If you're a motivated and customer-centric individual who is passionate about delivering world-class support, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

About the Work Environment

arenaflex is a hybrid organization that requires some onsite work in Dallas, TX, at the hiring team's discretion, which may change in the future. Our team operates 24/7, 365 days a year, which necessitates schedule flexibility for assignment to work any shift.

About the Industry

The aviation and aerospace industry is a rapidly evolving sector that requires innovative and customer-centric solutions. As a leading player in this industry, arenaflex is committed to delivering exceptional customer experiences that meet the evolving needs of our customers.

About the Role

As an Entry Level Customer Support Specialist, you'll play a critical role in providing superior customer service to end-users in support of our Supply Chain Call & Contact Center team. You'll be responsible for retrieving, researching, and resolving specific customer emails and service requests, as well as entering, tracking, monitoring, and coordinating customer order delivery requirements.

About the Team

Our team is dedicated to innovation, collaboration, and continuous learning. We're committed to providing our employees with the tools and resources they need to succeed and deliver exceptional customer experiences.

About the Company Culture

arenaflex is a dynamic and supportive organization that values innovation, collaboration, and continuous learning. We're committed to creating a work environment that's perfect for individuals who are passionate about delivering exceptional customer experiences.

About the Compensation

The compensation for this role is a competitive salary, reflecting our commitment to attracting the best talent in the industry. We offer a range of benefits, including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and paid and unpaid time away from work.

About the Career Growth Opportunities

arenaflex is committed to providing our employees with the tools and resources they need to succeed and deliver exceptional customer experiences. We offer a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement.

About the Learning Benefits

We're committed to providing our employees with the tools and resources they need to succeed and deliver exceptional customer experiences. We offer a range of learning benefits, including training and development programs, mentorship, and opportunities for advancement.

About the Work-Life Balance

arenaflex is committed to providing our employees with a healthy work-life balance. We offer flexible scheduling, paid time off, and a range of benefits that support our employees' physical and mental well-being.

About the Diversity and Inclusion

arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We're committed to providing equal opportunities for employment, training, and advancement, and we're dedicated to creating a workplace that's free from harassment and discrimination.

About the Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We're committed to providing equal opportunities for employment, training, and advancement, and we're dedicated to creating a workplace that's free from harassment and discrimination.

About the Application Process

If you're a motivated and customer-centric individual who is passionate about delivering world-class support, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

About the Contact Information

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact information]. We're always happy to hear from you and answer any questions you may have. Apply for this job