Experienced Medical Customer Service Agent – LVN, LPN, RN, MA, EMT or Prior Military Medic in San Antonio, TX

Are you a compassionate and detail-oriented medical professional looking to make a difference in the lives of America's military service members? Do you possess excellent communication skills and a passion for delivering exceptional customer service? If so, we invite you to join arenaflex's Reserve Health Readiness Program III (RHRP-3) team as a Medical Customer Service Agent.

About arenaflex

arenaflex is the nation's largest provider of disability and occupational health examination services. We are passionate about our country's veterans, united as a team, and inspired to make a difference. Our core values of integrity, innovation, agility, collaboration, inclusion, and commitment drive us to provide high-quality, timely, and customer-focused medical examination service solutions.

Job Summary

As a Medical Customer Service Agent, you will serve as the face of arenaflex through direct interactions with military service members, delivering exceptional customer service at all touch points. You will work in an innovative and agile environment, creating and applying new technologies in a team environment that is fun, creative, and supportive. Your work will have a direct impact on the lives of our nation's military, and you will be part of a team that is dedicated to making a difference.

Key Responsibilities

• Provide high-touch and outstanding service to military service members

• Download and screen military medical forms and records for accuracy and thoroughness
• Review these medical records and determine the necessary/required medical, dental, and behavioral health services needed
• Schedule service members individual, in-clinic, group, and/or telephonic appointments
• Collaborate with healthcare professionals to ensure seamless delivery of services
• Maintain accurate and up-to-date records of service member interactions and outcomes
• Participate in ongoing training and professional development to stay current with industry best practices and arenaflex's policies and procedures

Essential Qualifications

• Job Levels: + Level 1: 0–1 year experience + Level 2: 1-3 years experience + Level 3: 3-5 years experience

• Must be a U.S. Citizen and be able to obtain a military Common Access Card
• A CURRENT medical certification, such as Registered Nurse (RN), Licensed Vocational Nurse (LVN/LPN), Certified Medical Assistant (CMA), Emergency Medical Technician (EMT), or prior military Medic, Corpsman, Para-rescue or Health Service Technician
• Certification must be current and remain valid throughout employment
• A High School diploma/GED, or 2 years of relevant experience in lieu of
• The ability to successfully pass a federal background check - National Agencies Check w/ Inquiries (NACI)

Preferred Qualifications

• 1 - 5 years: Relevant experience

• Current medical certification, certified Medical Assistant (CMA), Emergency Medical Technician (EMT), or prior military medic, corpsman, pararescue, or health services technician required. Licensed Vocational Nurse (LVN) preferred
• GED or better

Skills and Competencies

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
• Strong analytical and problem-solving skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in electronic medical records and other software applications
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

• arenaflex offers a comprehensive training program to ensure your success in this role

• Opportunities for professional growth and development, including career advancement and continuing education
• Collaborative and supportive work environment that encourages open communication and teamwork
• Recognition and rewards for outstanding performance and contributions to the team

Work Environment and Company Culture

• arenaflex is committed to creating a workplace that is inclusive, diverse, and respectful

• We celebrate diverse thinking and welcome contributions from all
• Our team is passionate about making a difference in the lives of our nation's military and their families
• We are dedicated to providing high-quality, timely, and customer-focused medical examination service solutions

Compensation, Perks, and Benefits

• Competitive hourly rate: $17.00 per hour (Level 1), $21.00 per hour (Level 2), $25.00 per hour (Level 3)

• Comprehensive benefits package, including health and wellness programs, income protection, paid leave, and retirement
• Opportunities for overtime and shift differentials
• Recognition and rewards for outstanding performance and contributions to the team

How to Apply

If you are a motivated and compassionate medical professional looking to make a difference in the lives of America's military service members, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, diverse, and respectful. arenaflex is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment, and retaliation. Apply for this job