Experienced Customer Experience Banker – Detroit, MI Branch Banking Role
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. Our branch banking roles offer a welcoming and inclusive team environment where you're empowered every day to help our customers achieve their financial goals. As a Customer Experience Banker at arenaflex, you'll be a Financial Concierge for our walk-in customers, responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services.
About arenaflex
arenaflex is a leading financial institution committed to providing innovative banking solutions that meet the evolving needs of our customers. With a strong presence in the Detroit community, we're dedicated to building long-term relationships with our customers, employees, and partners. Our mission is to deliver exceptional customer experiences, foster a culture of inclusivity and diversity, and drive growth through innovation and collaboration.
Key Responsibilities
As a Customer Experience Banker at arenaflex, you'll be responsible for:
- Providing excellent customer service and effectively resolving customer issues
- Being proficient in understanding and educating customers on consumer deposit products
- Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
- Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership
- Adhering to all operational, security, risk, and regulatory policies and procedures
- Demonstrating acumen in sales, customer service, relationship management, banking, communication, and presentation
- Other duties as assigned
Essential Qualifications
* High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role
- Bachelor's Degree preferred
Preferred Qualifications
* 1 year or more in customer service in banking, financial services, or goal-driven retail sales
- Cash handling skills
- Comfort with technology such as mobile services and online banking services
Skills and Competencies
To succeed in this role, you'll need:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Proficiency in Microsoft Office and banking software applications
- Strong sales and customer service skills
- Ability to build and maintain strong relationships with customers and colleagues
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Experience Banker, you'll have access to:
- Ongoing training and development programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
Work Environment and Company Culture
Our branch banking roles offer a welcoming and inclusive team environment where you're empowered every day to help our customers achieve their financial goals. We're committed to fostering a culture of inclusivity, diversity, and respect, where everyone feels valued and supported.
Compensation, Perks, and Benefits
As a Customer Experience Banker at arenaflex, you'll enjoy:
- Competitive salary and bonus structure
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for professional growth and development
How to Apply
If you're passionate about delivering exceptional customer experiences and building long-term relationships with our customers, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application portal. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job