Experienced Customer Success Manager – Pro Sports & Entertainment Vertical (Remote)

At arenaflex, we're revolutionizing the way businesses connect with their customers through AI-powered SMS and email marketing. As a leader in the industry, we've empowered over 8,000 leading brands to achieve hyper-personalized communication with their customers on a large scale. Now, we're looking for a driven Customer Success Manager to join our team and help us drive growth in the Pro Sports & Entertainment vertical.

About arenaflex

arenaflex is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love. Our growth has been recognized by Deloitte's Fast 500, LinkedIn's Top Startups, and Forbes Cloud 100, all thanks to the hard work from our global employees. We're a company that values innovation, teamwork, and customer success. Our mission is to empower businesses to achieve unparalleled messaging performance on the channels that matter most.

The Role

As a Customer Success Manager with a focus on the Pro Sports & Entertainment vertical, you'll have the opportunity to directly work with professional sports teams like the Anaheim Ducks and Milwaukee Bucks. You'll work closely with our Sales team to help grow the vision of what success looks like for our clients, and to refine our customer success processes and playbooks. You'll also coordinate cross-functionally with technical support, marketing, sales, product, and design to bridge the gap between product and customers.

Key Responsibilities

* Cement the relationship with new and existing customers, including onboarding, integration, account growth, new product adoption, and renewals

• Help define the playbook for customers in our Pro Sports & Entertainment vertical, a unique and fast-growing use-case within our overall customer base
• Develop a "consultant" perspective to customer communications, questions, and meetings
• Lead and present at regular client meetings, both in-person and over video conference
• Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
• Work closely with the executive team to translate customer feedback into specific product requirements

About You

* 2-4 years of account management experience required (ideally at a marketing/software company)

• Direct experience working with customers in the Pro Sports & Entertainment space
• Agile, determined, and patient – the New Verticals team experiments with new types of customer use cases and needs, which can require a level of grit from the CSM
• You have a startup/entrepreneur mindset. This role is unique as use customer cases are more nuanced and there's often a challenge to strategically build a compelling business case to get buy-in across more resource-protected areas of arenaflex
• Strong understanding in customer success techniques and strategies
• Comfortable learning new software (for design, data management, and internal tools)
• Experience navigating complex work processes, tight timelines, and changing teams
• Extremely detail-oriented and organized
• Knowledge of Salesforce or related CRM tools
• Interest in startups, software, and entrepreneurship

What We Offer

* Competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work

• US base salary range for this full-time position is $76,000 - $100,000 annually + bonus/commission + equity + benefits
• Our salary ranges are determined by role, level, and location
• Opportunity to work with a fast-growing company that values innovation and customer success
• Collaborative and dynamic work environment with a team of passionate professionals
• Professional development opportunities to help you grow in your career
• Recognition and rewards for outstanding performance

arenaflex Company Values

* Default to Action - Move swiftly and with purpose

• Be One Unstoppable Team - Rally as each other's champions
• Champion the Customer - Our success is defined by our customers' success
• Act Like an Owner - Take responsibility for arenaflex's success

Diversity, Equity, and Inclusion

arenaflex is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive, and equitable workplace free from discrimination, harassment, and retaliation. arenaflex is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

How to Apply

If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Apply for this job