Experienced Customer Experience Manager – Home Improvement Retail Store Operations

At arenaflex, we're committed to delivering exceptional customer experiences in the home improvement industry. As a Customer Experience Manager, you'll play a vital role in ensuring our stores operate smoothly, providing top-notch customer service, and driving business growth. If you're passionate about leading teams, driving results, and making a difference in people's lives, we want to hear from you.

About arenaflex

arenaflex is a leading home improvement retailer with a rich history of innovation and customer satisfaction. Our company values are built on a foundation of respect, integrity, and teamwork, and we're dedicated to creating a positive impact in our communities. As a Customer Experience Manager, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving business success.

Job Summary

We're seeking an experienced Customer Experience Manager to join our team in New York, USA. As a key member of our store operations team, you'll be responsible for driving customer satisfaction, leading store initiatives, and ensuring seamless store operations. You'll work closely with our store managers, associate managers, and partners to achieve business objectives and provide exceptional customer experiences.

Key Responsibilities

*

Customer Experience (25%):

+ Drive customer satisfaction and partner commitment by mentoring partners on excellent customer service procedures and ensuring the team is providing the highest level of customer service. + Resolve customer escalations within the store and through customer care. + Ensure Division Managers and Floor Deals Partners are prepared for high-volume sales periods. + Monitor customer flow through checkouts and take action to ensure customers receive quick, friendly assistance. + Make a restorative move as required.

People (25%):

+ Provide on-the-spot coaching based on observations and behavior. + Collaborate with Associate Senior Managers (ASMs) regarding formal performance discussions and discipline. + Recognize partners for demonstrating values and use recognition tools (Partner Grants) to feature partners showing value-based behaviors and efficiency. + Contribute to ASMs on partner performance and participate in ability planning for every hourly partner. + Help SM and ASMs with partner interviews and recruiting processes. + Support and address missed time-clock punches, fluctuations, schedule changes, get call-outs, and speak with ASMs and SM regarding follow-up activities. + Ensure adherence to work rule policies as referred to in the Guidelines of Execution. + Hold partners accountable for following all SOPs.

Chief On the Job (50%):

+ Lead the store opening shot gathering and walk every division to ensure store preparation. + Communicate messages, needs, and tasks to all partners. + Perform Opening, Closing, and MOD duties as well as other entire store center responsibilities. + Approve daily store needs with ASMs and SMs. + Ensure partners complete all store tasks as per timing assumptions. + Contribute to partners, check issue revision, and deterrent activity is set up. + Ensure partners follow all safety and Hazardous Materials procedures and Health Matters rules consistently. + Ensure all equipment and machines are functioning properly. + Review current and forthcoming events and advertisements to determine if any action is required, collaborate with the proper Office Manager or Partner Head Manager as needed. + Direct Chief/Direct Reports + Reports to Head Manager + Responsible for direct management of the work activities of others. This may include direct oversight of a shift or the coordination of multiple work groups.

Essential Qualifications

* Bachelor's degree

• Ability to work an adaptable schedule
• Legally authorized to work in the US

Preferred Qualifications

* Entire store management

• Large box retail experience
• Home improvement industry experience

Skills and Competencies

* Strong leadership and communication skills

• Ability to drive results and achieve business objectives
• Excellent customer service skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to work effectively in a team environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Experience Manager, you'll have opportunities to:

• Develop your leadership and management skills through training and development programs
• Participate in cross-functional teams and projects to drive business growth and innovation
• Collaborate with senior leaders and subject matter experts to share best practices and learn from others
• Access our comprehensive benefits package, including health insurance, retirement savings, and paid time off

Work Environment and Company Culture

Our stores are dynamic and fast-paced environments where you'll have the opportunity to work with a diverse team of professionals who share a passion for delivering exceptional customer experiences. As a Customer Experience Manager, you'll be part of a collaborative team that's committed to making a positive impact in our communities.

Compensation, Perks, and Benefits

We offer a competitive salary range of $20-$30 per hour, depending on experience. In addition to a comprehensive benefits package, you'll also enjoy:

• Paid time off and holidays
• Health insurance and retirement savings
• Opportunities for career growth and development
• A dynamic and supportive work environment

How to Apply

If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job