Experienced Customer Care Advocate (Weekends - 20 hours/week) at arenaflex

About arenaflex

At arenaflex, we're boldly innovating to create trusted solutions that detect, predict, and prevent disease. Our mission is to make a difference in patients' lives by advancing cardiac care. We're a dedicated team of self-motivated individuals who are driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to arenaflex's employees and the mission of the company. We're better together, embracing change, and helping one another. We're Thinking Bigger and Moving Faster.

About This Role

We're seeking an experienced Customer Care Advocate to join our high-volume inbound Contact Center team. As a Customer Care Advocate, you'll be responsible for verifying and investigating patient insurance, estimating benefit coverage and out-of-pocket costs, and discussing patient responsibilities and/or patient payment options. You'll be the face of arenaflex, providing exceptional customer care to patients and their families.

Responsibilities

* Answer inbound calls in our Contact Center, providing an estimate of the potential patient responsibility based on benefits coverage

• Make outbound phone calls to patients to discuss payment options and provide financial counseling
• Document all details surrounding patient healthcare benefit coverage and recommend appropriate payment options in arenaflex's customer support system (Salesforce)
• Update records with complete patient and insurance information
• Assist and cross-train in other departments as business needs dictate during critical times
• Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
• Maintain consistent work presence and impact during normal business hours, and be available for ad-hoc check-ins with managers and/or team leads
• Deliver on challenging work objectives, including meeting daily, weekly, and/or monthly productivity metrics
• Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
• Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
• Respond to inquiries, complete order fulfillment, and provide information to external and internal customers and accounts
• Maintain a positive attitude and working relationship with all customers, patients, and arenaflex associates

Required Qualifications

* High school diploma or equivalent

• 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
• Experience working in a high-volume Contact Center environment
• Proficient with Microsoft Office, virtual communication tools (especially Outlook, Teams; Word, Excel, and PowerPoint preferred)
• Strong verbal and written communication skills
• Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
• Strong evidence of great customer service via phone, email, fax, or web modalities
• Must be patient and customer-focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
• Must demonstrate independent thinking and sound judgment skills not covered specifically in manuals or procedures

Preferred Qualifications

* Bachelor's Degree or relevant experience

• Experience with health insurance, benefits investigations, and reimbursement
• Experience providing patient communication, researching, and documenting patient financial information for a healthcare provider
• Experience with Customer Relationship Management software, Provider Engagement Portals, and Salesforce experience highly desired

Why Join arenaflex?

* We're a diverse and inclusive workforce, welcoming and celebrating people of all backgrounds, experiences, skills, and perspectives.

• We provide reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system.
• We're an Equal Opportunity Employer, committed to considering for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
• We offer a dynamic and supportive work environment, with opportunities for growth and development.
• We're passionate about making a difference in patients' lives, and we're looking for like-minded individuals to join our team.

What We Offer

* Competitive compensation and benefits package

• Opportunities for career growth and development
• Dynamic and supportive work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and onboarding program
• Access to cutting-edge technology and tools
• Collaborative and inclusive team culture

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference in patients' lives, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an Equal Opportunity Employer, committed to considering for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. Apply for this job