Call Center Associate (PT)

About the position Part-Time Call Center Associate The legendary El Capitan Theatre made its debut on May 3, 1926, as Hollywood's First Home of Spoken Drama. This grand theatre has been restored to its original elegance, boasting a Spanish Colonial exterior and a colorful and lavish East Indian interior designed by San Francisco architect G. Albert Lansburgh. The El Capitan Theatre has undergone a museum-grade renovation, this includes the stage, which has been restored to its original 1926 legitimate-theater dimensions, a newly installed high-speed lift center stage, lights, recently remodeled dressing rooms, and state-of-the-art special effects. The theatre offers 1,000 seats and a Dolby SR-D audio system. As an exclusive first-run theatre for Walt Disney Studios, Twentieth Century, Marvel Studios, and LucasFilm. The El Capitan Theatre has hosted live stage shows, world premieres, and other special events that have helped restore showmanship to Hollywood Boulevard. Cast Members are expected to demonstrate a positive attitude and possess strong communication skills in order to effectively support the ticket sales team. Candidates should exhibit flexibility regarding scheduling, which may include early mornings and weekends. Weekly schedules will vary between 20 and 40 hours. Responsibilities • Primary responsibilities include handling all types of ticket/event inquiries including sales and customer service. • Guest Service the incoming and outbound calls selling tickets • Responsible for groups and individuals as well as ability to up-sell for add-on events, merchandise and/or birthday parties. • Collect payment in professional manner and follow up on payment as needed. • Provide accurate and helpful information about movie showtimes, tickets, and concessions • Resolve customer inquiries and concerns in a professional and courteous manner • Process refunds and exchanges for tickets and concessions • Manage and respond to all Credit Card disputes • Work with other departments to resolve customer issues • Stay up to date on movie theater policies and procedures • Maintain a positive and friendly demeanor • Perform additional duties as required. Requirements • A minimum of one year of experience or relevant work experience required. • Able to follow through with minimal supervision; asking questions as needed. • Must be able to multi-task, ability to work efficiently and calmly under pressure, in a busy and distracting environment. • Capability to work flexible schedule that can change week to week; availability to work weekends, evenings, special events, and/or holidays depending on needs of the business. • Must have excellent written and verbal skills and be very detail oriented. • Be energetic, enthusiastic with strong phone manners and skills; good articulation skills as well as customer service experience valued. • Intermediate to advanced computer-based skills with working knowledge of Microsoft Excel, Word, as well as the Internet, with the ability to learn new programs quickly. • Excellent interpersonal skills; strong negotiation ability and sensitivity to Guest’s needs. • A high school diploma or equivalent, associate degree or bachelor’s would be preferred but not required. Nice-to-haves • Spanish speaking, Bi-lingual a plus.