[Hiring] Workflow/Document Specialist @CMS Law
Role Description We are looking for a full-time 50/50 Document Specialist / Document Centre Workflow Coordinator to join our Document Design Centre team. This is a fully remote role with opportunities to develop your professional experience. You will be working with the daytime team and assisting 50% of the time with the department’s workflow needs, maintaining a high level of service which matches customer's expectations.
- Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
- Assist in identifying and executing ways to develop and enhance relationships with clients.
- Liaise effectively with the management team as required.
- Handle first line complaints and escalate appropriately.
- Excellent customer service skills.
- Workflow management for the Document Centre.
- Utilise client tools and templates in document preparation as required.
- Provide technical document trouble-shooting support as required within the centre or directly with centre users.
- Adhere to brand guidelines and best practices when preparing documents.
- Produce work product which is of a highly professional standard, consistent in formatting and style.
- Manage and prioritise assigned projects to ensure deadlines and expectations are met.
- Acquire and maintain an in-depth working knowledge of the client’s working environment and business needs.
- Ensure effective project communication and handover between shifts.
- Identify concerns, risks and conflicts and ask for assistance when required in a timely and constructive manner.
- Responsible for continuing to upgrade work skills by participating in company-offered training and development programs and staying abreast of technology changes relevant to this role.
- Develop an overview on team skills in producing complex documents.
- Must be flexible and responsive to business needs.
- Assist in the collation and preparation of data for monthly reporting.
- Monitor productivity of the team ensuring that any issues are identified.
- Act as a focal point for the team for queries or concerns and escalate accordingly.
- Ensure adequate staffing is provided for on the shift and liaise with the Document Centre Manager to procure extra resource if necessary.
- Maintain a close working relationship with the Document Centre Manager.
- Other duties as assigned.
- Reports to: Shift Team Lead.
- Hours of work: 07.30-15.30 (1 hour break).
- Location: Remote.
Qualifications
- Ability to multi-task and oversee multiple projects at any given time, as well as perform accurately under time pressures and constraints.
- Show initiative and good judgment and be able to work independently.
- Ability to concentrate in an environment of multiple demands and distractions.
- Able to maintain confidential information and work in a fast-paced, dynamic and creative environment.
- Able to work effectively with colleagues of all levels in an organisation.
- Excellent written and oral communication skills to interface with clients and colleagues.
- Seeks and responds positively to all forms of feedback (client/line manager/appraisal); learning from experience.
- Strongly self-motivated; always adopts a ‘can do’ approach; takes pride in work and the larger organisation.
- Experience of administering effective workflow management systems in a legal or other professional services environment.
- Previous document production experience in a professional service environment.
- Excellent working knowledge of document production practices and technologies.
- Advanced technical knowledge.
Benefits
- Competitive basic salary (reviewed annually).
- Flexible, hybrid working policy.
- Generous bonus scheme.
- Up to 25 days holiday (rising to 28 days with service).
- Holiday exchange scheme.
- Private medical insurance.
- Enhanced parental leave.
- Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.
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