Workforce Analytics Consultant, Employee Listening

BCBST is hiring a Workforce Analytics Consultant, Employee Listening to help deliver and evolve our employee listening strategy through surveys, analytics, and real‑time insights.

In this role, you’ll support end‑to‑end listening efforts—from designing and deploying surveys to managing platforms, analyzing results, and sharing insights that leaders can actually use. You’ll spend much of your time working with data, especially in Excel, using large datasets to check quality, build reports, and surface trends that inform decisions across the organization.

You’ll be a great match if you bring at least three years of experience turning data into insights, particularly in an HR or employee experience context. Experience with survey design and deployment is important, as is comfort configuring and managing listening tools and platforms. If you’ve worked with tools like Microsoft, Perceptyx, or Workday, that’s a plus.

We’re also excited about candidates who enjoy exploring AI‑enabled tools or techniques to improve how quickly and effectively insights are delivered. Because this work involves sensitive employee data, a strong commitment to confidentiality and responsible data stewardship is essential.

This role is well suited for someone who thrives in a dynamic environment, balances strong execution with big‑picture thinking, and enjoys connecting employee feedback to clear, decision‑ready insights that drive action.

Note:

• This position is not available for sponsorship
• This role may require a final, on-site interview at our offices in Chattanooga, TN.

Job Responsibilities

• Collecting data and analyzing workforce needs, systems, trends and metrics.
• Providing reports and consultation to help management develop strategies and make business management decisions.
• Interpreting data and creating dashboards for management to identify key performance indicators and monitor productivity.
• Helping organization understand the relationship between the workforce and business processes, issues, needs and systems.

Job Qualifications

Education

• Bachelor's Degree or equivalent work experience required. Equivalent experience is defined as 4 years of professional work experience in a corporate environment

Experience

• 3 years - Experience in proven quantitative and qualitative research required

SkillsCertifications

• Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability.
• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
• Must be a team player, be organized and have the ability to handle multiple projects
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills

N/A

Number of Openings Available

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BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.