Experienced Customer Support Representative – Hybrid Role in Chicago
Join arenaflex, a leading provider of innovative financial, marketing services, and premier dining rewards programs, as a Customer Support Representative in our Chicago office. As a key member of our team, you will play a vital role in delivering world-class customer service to our members, ensuring their primary concerns are satisfied, and providing timely responses to their inquiries.
About arenaflex
For 40 years, arenaflex has been helping restaurants grow revenue, increase traffic, and boost customer engagement through our cutting-edge financial, marketing services, and premier dining rewards programs. By offering unique card-linked offers, we introduce diners to fantastic restaurant experiences, leveraging advanced technology and data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty programs.
Our Culture
At arenaflex, you'll be part of a driven and diverse team that excels in collaboration, issue resolution, and taking ownership of both personal growth and the company's success. We take pride in partnering with the world's most powerful loyalty programs to drive full-price paying customers to local restaurants through marketing services and flexible funding options. Our engaging and rewarding environment is designed to help you gain your full potential.
Job Overview
The Customer Support Representative is responsible for providing exceptional customer service to members, ensuring their primary concerns are satisfied, and providing timely responses to their inquiries. This is a hybrid position that requires 2 days of presence in our Chicago office.
Key Responsibilities:
* Answer and respond to high-volume inbound calls and emails from arenaflex members daily, assisting with account questions and providing information related to a member's account.
- Serve as a subject matter expert for various loyalty rewards programs with arenaflex and other partner brands when assisting with member inquiries.
- Analyze member account issues, troubleshoot, and negotiate resolutions.
- Assist in processing missing dining benefit transactions.
- Perform all other duties as defined by management.
Do You Have the Right Mix of Ingredients?
* High School Diploma or GED required.
- At least 2 years of inbound call center or customer service experience.
- Experience using call center computer software.
- AS400 system experience preferred.
- Ability to type 30 WPM.
- Knowledge of Microsoft Office Tools and internet search engines.
- Strong written and verbal communication skills.
- Attention to detail.
What You'll Love About Us:
* Comprehensive benefits package, which includes: + Competitive Paid Time Off and company holidays. + Generous dining reimbursement when you dine with our restaurant clients. + 401(k) plan with a company match. + Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants). + Partnership with Rx n Go, offering certain prescriptions for free. + Two dental plan options and a vision plan. + Flexible Spending Accounts and a pre-tax commuter benefit program. + Accident, Critical Illness, and Hospital Indemnity Insurance Plans. + Short Term and Long Term disability. + Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance. + Employee Life Assistance Program. + Hybrid working space in our state-of-the-art office downtown located by the Metra and Ogilvie train stations. Catered lunch provided on site on Tuesdays.
Join Our Team at arenaflex
Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity. If you're passionate about delivering exceptional customer service and are looking for a dynamic and rewarding work environment, apply now to become a part of our team at arenaflex.
Expected Pay Range:
$20-$23 USD per hour, based on candidate experience, skills, and other factors.
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