Director - Customer Strategic Insights

Join the Customer Strategic Insights team at arenaflex, a pioneering organization in the Foodservice and On-Premise (FSOP) industry, as we embark on a transformative journey to drive marketplace growth through best-in-class insights, strategy, and storytelling. As a Director, you will play a pivotal role in leading category management and guest insights projects, working closely with the Growth, Customer Marketing, and Sales organizations to develop strategies and tactics that maximize opportunities for our customers, categories, and arenaflex.

About arenaflex

arenaflex is a global leader in the beverage industry, with a rich history of innovation and a commitment to refreshing the world and making a difference. Our company is built on a foundation of diversity, equity, and inclusion, and we believe that a strong and inclusive workplace is essential to driving innovation and growth. As a Director on our Customer Strategic Insights team, you will be part of a dynamic and collaborative environment that values creativity, risk-taking, and continuous learning.

Key Responsibilities

As a Director on our Customer Strategic Insights team, you will be responsible for leading by example with FSOP analytics and data asset tools and resources, generating insights that inform customer business planning and assortment strategies, and collaborating with key stakeholders to drive growth and innovation. Your key responsibilities will include:

• Leading category management and guest insights projects, working closely with the Growth, Customer Marketing, and Sales organizations
• Developing strategies and tactics that maximize opportunities for our customers, categories, and arenaflex
• Collaborating with key stakeholders to drive growth and innovation, including customer teams, platform services, retail category leadership, and human insights
• Leading by example with FSOP analytics and data asset tools and resources, including Coca-Cola Foodservice data sources and subscribed platforms
• Generating insights that inform customer business planning and assortment strategies, including customer and category reviews, fielding primary research, and creating enabling materials for the broader FSOP organization
• Communicating complex concepts and information to a wide, varied audience in a concise and engaging manner

Essential Qualifications

To be successful in this role, you will need to have:

• 8+ years of work experience, preferably in the CPG industry
• A Bachelor's degree, with an MBA or other advanced degree preferred
• Regular customer engagement and a background of owning and using primary research projects and budgets
• A mix of strong analytical, project management, and storytelling experiences
• Experience with Foodservice and On-Premise, including presenting to senior leaders of own and external organizations
• Proven track record for delivering sustainable results

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience with Coca-Cola Foodservice data sources and subscribed platforms
• Willingness to learn new tools and solutions and become an active ambassador of new programs
• Advanced strategic thinking, including framing of issues, solutions, and paths to implementation
• Business planning, inclusive of corporate and customer needs/considerations
• Highly analytical, incorporating market and customer research, financials, customer, and sales team feedback

Technical/Functional Skills

As a Director on our Customer Strategic Insights team, you will need to have:

• Heavy usage of Coca-Cola Foodservice data sources and subscribed platforms, including DINE, CBL, Circana, Datassential, Technomic, Mintel, Euromonitor, Placer.AI, MRI Simmons, and Statista
• Willingness to learn new tools and solutions and become an active ambassador of new programs
• Advanced strategic thinking, including framing of issues, solutions, and paths to implementation
• Business planning, inclusive of corporate and customer needs/considerations
• Highly analytical, incorporating market and customer research, financials, customer, and sales team feedback
• Ability to collaborate with key internal and external cross-functional stakeholders, effectively influencing a wide variety of stakeholders
• Strong ability to manage multiple deadlines from different stakeholders and prioritize the highest leverage opportunities
• Effective communication and building relationships at all organizational levels
• Ability to champion initiatives end-to-end
• Leadership of fielding primary qualitative and quantitative research, connecting business needs to appropriate research methods, and extracting strategic, actionable value from studies

Career Growth Opportunities and Learning Benefits

As a Director on our Customer Strategic Insights team, you will have the opportunity to:

• Develop your skills and expertise in customer strategic insights, category management, and guest insights
• Collaborate with key stakeholders to drive growth and innovation
• Lead by example with FSOP analytics and data asset tools and resources
• Generate insights that inform customer business planning and assortment strategies
• Communicate complex concepts and information to a wide, varied audience in a concise and engaging manner
• Participate in ongoing learning and development opportunities, including training, mentorship, and coaching

Work Environment and Company Culture

As a Director on our Customer Strategic Insights team, you will be part of a dynamic and collaborative environment that values creativity, risk-taking, and continuous learning. Our company culture is built on a foundation of diversity, equity, and inclusion, and we believe that a strong and inclusive workplace is essential to driving innovation and growth. You will have the opportunity to work with a talented and dedicated team of professionals who are passionate about refreshing the world and making a difference.

Compensation, Perks, and Benefits

As a Director on our Customer Strategic Insights team, you will be offered a competitive salary and benefits package, including:

• Base pay: $160,000 - $186,000
• Annual incentive reference value percentage: 30
• A full range of medical, financial, and/or other benefits, dependent on the position
• Opportunities for career growth and development
• A dynamic and collaborative work environment that values creativity, risk-taking, and continuous learning

Conclusion

If you are a strategic thinker with a passion for customer insights and a drive to make a difference, we encourage you to apply for this exciting opportunity to join our Customer Strategic Insights team at arenaflex. As a Director, you will have the opportunity to lead by example with FSOP analytics and data asset tools and resources, generate insights that inform customer business planning and assortment strategies, and collaborate with key stakeholders to drive growth and innovation. We look forward to hearing from you! Apply for this job