Experienced Patient Care Customer Service Representative – Evening & Weekend Shifts REMOTE

Join arenaflex, a national leader in providing high-quality medical products and services, as a dedicated Patient Care Customer Service Representative. In this role, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. As a key member of our Sleep Central (After Hours Call Center) team, you will play a vital role in ensuring the smooth delivery of medical equipment and supplies to patients across the country.

About arenaflex

arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, arenaflex provides high-quality medical products, services, and outstanding customer care.

Job Information

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Job Type:

Full-time

Location:

REMOTE (must live in the US and within 60 miles of any arenaflex location)

Schedule:

Five days a week, including every Saturday and Sunday, and three evening shifts during weekdays starting at or after 4:00 pm Central time

Pay:

$16 per hour, plus a Quarterly Bonus opportunity

Essential Duties and Responsibilities

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our On-line Pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications

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Education:

High school diploma or GED equivalent

Experience:

Experience in the medical field and administrative record management, with a strong customer service background

Skills:

+ Effectively communicate in English, both oral and written + Maintain confidentiality and practice discretion and caution when handling sensitive information + Medical terminology + Multi-tasking and attention to detail + Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division + Self-motivation, organized, time-management, and deductive problem-solving skills + Ability to work independently and as part of a team

Benefits

* Generous paid time off and paid holidays

• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Why Join arenaflex?

* Opportunity to work with a national leader in the medical industry

• Competitive pay and benefits package
• Flexible schedule with the option to work from home
• Opportunity to grow and develop your career in a dynamic and supportive environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. Apply for this job