Experienced Customer Service Representative - Hospital Specialist
Join arenaflex, a leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
About arenaflex
arenaflex is a dynamic and innovative company that is revolutionizing the healthcare industry. We are committed to providing exceptional patient care and financial performance to our clients. Our team of experts is dedicated to using our shared expertise to find new solutions that can keep up with the ever-evolving healthcare system. We believe in empowering our associates to constantly learn, collaborate across groups, and explore new paths for their career.
Job Summary
We are seeking an experienced Customer Service Representative - Hospital Specialist to join our team. As a Customer Service Representative - Hospital Specialist, you will be responsible for accurate and timely patient registration utilizing medical systems. This position will be responsible for timely and accurately verifying patients' demographics and insurance plans over the phone. You will provide exceptional customer service to physicians, patients, family members, and all other medical professionals.
Responsibilities
As a Customer Service Representative - Hospital Specialist, your key responsibilities will include:
- Performing registration and basic insurance verification, ensuring collection of 7 critical data elements necessary for proper patient identification and billing.
- Identifying and updating patient demographic information on the Host system as defined by departmental policy and procedures.
- Identifying non-participating Insurance or Out of Networks plans; taking necessary steps to inform patients and physicians regarding options, including but not limited to canceling appointment.
- Obtaining Insurance Card copies or validating insurance information via electronic medical record, transfer information, or insurance eligibility tool.
- Providing courteous and accurate patient and hospital information with wayfinding instructions for patients, families, visitors, and ancillary areas.
- Preparing documents for imaging/scanning into electronic patient record.
- Explaining processes and forms to patients prior to securing signatures and ensuring that all documents are properly signed and witnessed as required.
- Assembling and disassembling patient charts or departmental documents according to department policy.
- Maintaining inventory control of forms and paper supplies needed in area.
- Assisting with all possible account resolutions pertaining to patient balances.
- Performing all other duties and projects as assigned.
- Having financial conversations and collecting payments based on patient estimated financial responsibilities/standard deposits.
Required Qualifications
To be successful in this role, you will need to have:
- A High School diploma or GED
- Customer Service Experience
- Computer savvy with experience navigating between multiple systems simultaneously
- Must have MS Office Experience and excellent typing skills
Desired Qualifications
While not required, the following qualifications are highly desirable:
- iCentra Registration Experience
- Experience working in a healthcare environment
- Completed a Medical Terminology class Certification in healthcare access preferred
Work Environment and Culture
As a Customer Service Representative - Hospital Specialist, you will be working in a fast-paced hospital environment. You will be required to be flexible and able to adapt to changing situations. arenaflex is committed to providing a workplace free from harassment based on any protected category. We are dedicated to providing a culture that is inclusive, diverse, and respectful.
Compensation and Benefits
arenaflex offers a competitive compensation package, including a base pay range of $14.69 - $20.28 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. We also offer a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Career Growth Opportunities
arenaflex is committed to providing opportunities for career growth and development. As a Customer Service Representative - Hospital Specialist, you will have the opportunity to learn and grow with our company. We offer a range of training programs and opportunities for advancement.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our website.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer. We are committed to providing a workplace free from harassment based on any protected category. We are dedicated to providing a culture that is inclusive, diverse, and respectful.
Accommodation for Disability
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
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California resident job applicants can learn more about their privacy rights by visiting our website.
Apply Now
Don't miss this opportunity to join arenaflex and start your career in healthcare. Apply now and take the first step towards a rewarding and challenging career as a Customer Service Representative - Hospital Specialist. Apply for this job