Experienced Patient Care Customer Service Representative – Evening & Weekend Shifts REMOTE

At arenaflex, we're dedicated to providing exceptional patient care and support to individuals across the country. As a national leader in home medical equipment and services, we're committed to empowering patients to manage their health and treatment at home. Our team of passionate and compassionate professionals is the backbone of our organization, and we're seeking a talented and dedicated individual to join our Sleep Central (After Hours Call Center) team in Murray, KY.

About arenaflex

arenaflex Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care to our patients.

Overview and Responsibilities

We're seeking a dedicated Patient Care Coordinator to join our Sleep Central (After Hours Call Center) team in Murray, KY. In this position, you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing the order in a timely manner. As a Patient Care Coordinator, you will be the primary point of contact for our patients, providing exceptional customer service and support to ensure their needs are met.

Key Responsibilities:

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications:

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Ability to effectively communicate in English, both oral and written
• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information

Skills and Competencies:

* Medical terminology

• Multi-tasking along with attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Work Environment and Company Culture:

* 100% REMOTE work from home day one of employment

• Must live in the US and live within 60 miles of any arenaflex location
• This position requires working five days a week, including every Saturday and Sunday, as well as three evening shifts during weekdays starting at or after 4:00 pm Central time
• Schedules vary and can be discussed during the interview process
• arenaflex is an equal opportunity employer and values diversity and inclusion in the workplace

Career Growth Opportunities and Learning Benefits:

* Opportunities for professional growth and development

• Comprehensive training program to ensure success in the role
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Compensation, Perks, and Benefits:

* Generous paid time off and paid holidays

• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

How to Apply:

If you're a motivated and compassionate individual who is passionate about providing exceptional patient care and support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer:

arenaflex Healthcare Inc. is an equal opportunity employer and values diversity and inclusion in the workplace. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. Apply for this job