Experienced Customer Implementation Manager – Benefits Program Implementation and Client Success
At arenaflex, we're revolutionizing the employee benefits industry by providing a flexible, inclusive, and user-friendly platform that empowers companies to design and deliver customized benefits programs. As a Customer Implementation Manager, you'll play a vital role in building strong, long-term relationships with our clients, ensuring a seamless transition onto our platform, and driving client success.
About arenaflex
arenaflex is a leading provider of flexible benefits software, helping companies offer competitive benefits packages while reducing costs and inefficiencies. Founded in 2017, we've challenged traditional one-size-fits-all approaches and created a better model for employee benefits. Our platform offers a suite of products, including Lifestyle Spending Accounts, Health Spending Accounts, Health Reimbursement Arrangements, Flexible Spending Accounts, and more, all through a single platform. Employees can spend account funds in three ways: The arenaflex Store with discounted products and services, The arenaflex Visa Card, or claim reimbursement backed by our world-class member support team.
Our Mission
At arenaflex, we're committed to helping companies design and support flexible, inclusive benefits programs that meet the unique needs of their employees. We believe that every employee deserves access to benefits that matter, and we're dedicated to making that a reality.
About the Role
As a Customer Implementation Manager, you'll work closely with clients to ensure a successful implementation of arenaflex, guiding them from post-sales onboarding through program launch. You'll act as the primary liaison between clients and internal teams, collaborating with key stakeholders in HR Benefits, Payroll, HRIS, IT, and Finance to ensure a seamless and effective implementation experience.
Key Responsibilities
* Own and lead end-to-end implementation of arenaflex for new customers, guiding them from post-sales onboarding through successful program launch, including upsell and expansion initiatives for existing clients.
- Act as the primary liaison between customers and internal teams, collaborating closely with key stakeholders in HR Benefits, Payroll, HRIS, IT, and Finance to ensure a seamless and effective implementation experience.
- Conduct thorough needs assessments to define the scope of implementation projects, translating business requirements into clear, actionable project specifications.
- Develop, manage, and maintain detailed project plans, including timelines, milestones, agendas, and client-facing training materials, ensuring alignment across all stakeholders.
- Track project progress and deliverables throughout the implementation lifecycle, proactively identifying risks and managing deviations to keep initiatives on schedule and within scope.
- Serve as the voice of the customer within arenaflex, advocating for client needs and feedback while ensuring cross-functional alignment with Product, Engineering, Support, and Customer Success teams.
Preferred Skills
* 2-5 years of experience in project management, customer success, or a related role.
- Strong project management skills, the ability to manage multiple tasks and responsibilities, and experience working under time constraints.
- Demonstrated ability to manage projects from end to end.
- Ability to communicate and work across client organizations.
- Solutions-oriented team player who takes initiative and is accountable for results.
- Attention to detail and the ability to analyze and problem solve.
Benefits and Perks
* Remote-first working environment.
- Medical, dental, and vision insurance plans.
- Employee wellness program.
- Home Productivity program.
- Team building program.
- 401(k) savings plan.
- Flexible PTO policy.
- 12 weeks Parental Leave + 4 additional weeks for the Birthing Parent.
- At arenaflex, we value diversity and treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
What We Offer
* A dynamic and supportive work environment.
- Opportunities for career growth and professional development.
- A competitive salary and benefits package.
- A chance to work with a leading provider of flexible benefits software.
- The opportunity to make a meaningful impact on the lives of employees and their families.
How to Apply
If you're a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
Location
arenaflex is a remote-first company, and this role can be based in the USA.
Expected Salary
The salary for this role is competitive and based on experience.
Apply Now
To apply for this role, please click on the link below: Apply for the job now! We can't wait to hear from you! Apply for this job