Experienced Customer Care Advisor – Insurance and Benefits Sales

At arenaflex, we're committed to delivering exceptional service and transparent, integrity-driven solutions to our clients. As a leading provider of insurance and supplemental benefits, we're seeking motivated, service-oriented individuals with strong communication skills to join our team as a Customer Care Advisor. If you're passionate about helping others and have a knack for building relationships, we want to hear from you.

About arenaflex

arenaflex has been a trusted name in the financial services industry for over 68 years. We proudly serve over 40,000 labor unions, including organizations such as the NFL, NBA, and MLB, with a growing membership of more than 5 million individuals. With over $58.9 billion of insurance in force and an A+ Superior Rating from AM Best for financial strength, we continue to be a top choice for insurance professionals. Our company has been recognized as one of North America's Best Places to Work, ranking 24th on Forbes' Happiest Places to Work list.

Key Responsibilities

As a Customer Care Advisor at arenaflex, you'll play a critical role in delivering exceptional service to our clients. Your key responsibilities will include:

• Handling inbound and outbound calls to provide timely and effective support to our clients
• Scheduling appointments with clients who have requested our benefits
• Conducting virtual presentations via Zoom to explain insurance products and benefits
• Assisting new and existing clients with policy selection and additional coverage
• Completing applications and ensuring underwriting requirements are met
• Tracking and reporting daily activity and sales metrics
• Participating in optional training sessions to enhance skills and product knowledge

What We Offer

At arenaflex, we're committed to providing a supportive and inclusive work environment that allows our employees to thrive. As a Customer Care Advisor, you'll enjoy:

• A flexible work schedule with remote work options
• Comprehensive training to ensure you have the skills and knowledge you need to succeed
• Weekly pay to help you manage your finances
• Benefits available after three months, including medical, dental, and vision coverage
• Exclusive annual incentive trips to top destinations (Previous trips include Puerto Rico, Cancun, Disney, Las Vegas, and the Bahamas)

Minimum Qualifications

To be successful as a Customer Care Advisor at arenaflex, you'll need:

• Excellent communication and time management skills
• Must be 18 years or older
• High school diploma required (higher education preferred but not mandatory)
• Customer service or sales experience is a plus but not required

Preferred Qualifications

While not required, we prefer candidates with:

• Previous experience in customer service or sales
• Strong product knowledge and understanding of insurance and benefits
• Ability to work in a fast-paced environment and meet sales targets
• Strong communication and interpersonal skills

Skills and Competencies

To succeed as a Customer Care Advisor at arenaflex, you'll need:

• Excellent communication and interpersonal skills
• Strong time management and organizational skills
• Ability to work in a fast-paced environment and meet sales targets
• Strong product knowledge and understanding of insurance and benefits
• Ability to build relationships and provide exceptional customer service

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Care Advisor, you'll have access to:

• Comprehensive training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A supportive and inclusive work environment that encourages collaboration and teamwork
• A competitive salary and benefits package

Work Environment and Company Culture

At arenaflex, we're proud of our company culture and work environment. We're committed to providing a supportive and inclusive space that allows our employees to thrive. Our office is located in Oklahoma City, OK, and we offer a flexible work schedule with remote work options.

Compensation, Perks, and Benefits

As a Customer Care Advisor at arenaflex, you'll enjoy a competitive salary and benefits package, including:

• Weekly pay
• Benefits available after three months, including medical, dental, and vision coverage
• Exclusive annual incentive trips to top destinations
• Comprehensive training and development programs
• Opportunities for career advancement and professional growth

How to Apply

If you're passionate about helping others and have a knack for building relationships, we want to hear from you. To apply for the Customer Care Advisor position at arenaflex, please submit your resume and cover letter to our online application portal. We can't wait to hear from you! Apply for this job