Experienced Personal Lines Customer Service Representative – Insurance – Base Salary to 60k/year – Garden City, NY
At arenaflex, we're on a mission to revolutionize the insurance industry by providing exceptional customer service and innovative solutions. As a Personal Lines Customer Service Representative, you'll play a vital role in delivering top-notch experiences to our clients, helping them navigate the complexities of homeowner and auto insurance. If you're passionate about building strong relationships, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
About arenaflex
arenaflex is a dynamic and forward-thinking organization that's dedicated to making a positive impact in the lives of our clients and employees. We're a family-owned insurance agency with a rich history on Long Island, and we're committed to providing personalized service, expert advice, and cutting-edge solutions to our customers. Our team is passionate about building strong relationships, and we're looking for like-minded individuals to join our ranks.
Responsibilities
As a Personal Lines Customer Service Representative, you'll be responsible for delivering exceptional customer service to our clients, ensuring their needs are met, and exceeding their expectations. Your duties will include:
- Ensuring quality customer service on Homeowner and Auto policies, as well as a small amount of umbrella, motorcycle, boat, and other specialty policies
- Taking calls, answering client questions, and cross-selling home and auto business
- Shopping renewals, ID cards, proof of insurance, and other policy-related tasks
- Managing a book of approximately 60 customers, providing personalized attention and support
- Collaborating with our team to resolve complex issues and provide innovative solutions
Qualifications
To succeed in this role, you'll need:
- 2+ years of experience in customer service, preferably in an independent agency
- Property and Casualty (P&C) licensed in NY
- Ability to commute to Garden City, NY or reliably work in a remote capacity
- Experience with EZLynx preferred but not required
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Passion for building strong relationships and delivering exceptional customer service
Compensation and Benefits
We offer a competitive compensation package, including:
- Base salary up to 60k/year
- Opportunities for career growth and professional development
- Comprehensive benefits package, including medical, dental, and vision insurance
- Generous paid time off and holidays
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
Career Growth Opportunities
At arenaflex, we're committed to helping our employees grow and develop their careers.
We offer
- Opportunities for professional development and training
- Mentorship and coaching from experienced colleagues
- Career advancement opportunities within the company
- Flexible work arrangements and remote work options
- Recognition and rewards for outstanding performance
Work Environment and Company Culture
Our office is located in Garden City, NY, and we offer a collaborative and dynamic work environment. We're a family-owned business with a rich history, and we're committed to building strong relationships with our clients and employees. Our culture is built on:
- Respect and empathy for our clients and colleagues
- Open communication and transparency
- Continuous learning and professional development
- Innovation and creativity
- Teamwork and collaboration
How to Apply
If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience! Apply for this job