Retail Customer Service Specialist - Spearfish, SD at arenaflex

As a Retail Customer Service Specialist at arenaflex, you will play a vital role in delivering exceptional customer experiences and driving sales growth in our retail stores. If you're passionate about providing top-notch service, building strong relationships with customers, and staying up-to-date on the latest products and trends, this could be the perfect opportunity for you.

About arenaflex

arenaflex is a leading global coatings company that has been inspiring and improving the world for over 150 years. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering for our employees. We believe that our people are the key to our success, and we invest in their growth and development to help them achieve their full potential.

Job Summary

As a Retail Customer Service Specialist, you will be the face of arenaflex in our retail stores, providing exceptional customer service, answering questions, and recommending products to meet our customers' needs. You will work closely with wholesale and retail customers to build trust relationships, process sales transactions accurately, and achieve sales goals. If you're a team player with excellent communication skills, a passion for customer service, and a willingness to learn and grow, we want to hear from you.

Key Responsibilities

* Provide exceptional customer service, answering questions, and recommending products to meet our customers' needs

• Build trust relationships with wholesale and retail customers, understanding their needs and preferences
• Process sales transactions accurately and consistently, following company policies and procedures
• Achieve sales goals on a monthly, quarterly, and yearly basis, working collaboratively with the sales team
• Maintain precise work order files and formulas, ensuring accurate and efficient operations
• Pull products from the sales floor or warehouse, tint and mix products as needed, and stock shelves and set up displays
• Clean store equipment, load/unload delivery trucks, and assist with deliveries as needed
• Maintain in-stock and presentable condition assigned areas, ensuring a positive customer experience
• Remain knowledgeable on products offered, discussing available options and suggesting ways to improve sales
• Comply with inventory control procedures, ensuring accurate and efficient inventory management

Minimum Requirements

* Must be at least eighteen (18) years of age

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to arenaflex, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to arenaflex, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

* Have at least a High School diploma or GED

• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and development
• Inclusive and supportive work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and development programs
• Flexible scheduling and work-life balance
• Access to cutting-edge technology and tools
• Collaborative and dynamic team environment

How to Apply

If you're passionate about delivering exceptional customer service and driving sales growth, we want to hear from you. To apply, please submit your application through our website or by clicking on the "Apply for the job now!" link below. We look forward to reviewing your application and discussing this opportunity further.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating a workplace that's inclusive, supportive, and empowering for all employees. We believe that our people are the key to our success, and we invest in their growth and development to help them achieve their full potential.

Compensation and Benefits

arenaflex offers a competitive salary and benefits package, including comprehensive health insurance, retirement savings plan, and paid time off. We also offer opportunities for career growth and development, recognition and rewards for outstanding performance, and a collaborative and dynamic team environment.

Work Environment

Our retail stores are fast-paced and dynamic environments, where you'll have the opportunity to work with a diverse range of customers and products. As a Retail Customer Service Specialist, you'll be the face of arenaflex, providing exceptional customer service and building trust relationships with our customers. You'll work closely with the sales team to achieve sales goals and maintain a positive customer experience.

Location

This position is located in Spearfish, SD, at our retail store #3071, located at 2411 Platinum Dr., Spearfish, SD 57783. Apply for this job