Experienced Customer Service Representative – Licensing Division at arenaflex

At arenaflex, we're dedicated to creating a culture of compliance and empowering consumers and working families through equitable enforcement and access to resources. Our Licensing Division is seeking a highly skilled and customer-focused Customer Service Representative to join our team in New York City, NY. As a key member of our team, you will be responsible for providing exceptional customer service to licensing applicants, processing applications, and maintaining accurate records.

About arenaflex

arenaflex is a leading organization that protects and enhances the daily economic lives of New Yorkers to create thriving communities. Our mission is to support businesses through equitable enforcement and access to resources, while helping to resolve complaints and create a culture of compliance. Through our community outreach and the work of our offices of Financial Empowerment and Labor Policy & Standards, we empower consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance.

Key Responsibilities

As a Customer Service Representative in our Licensing Division, you will be responsible for the following tasks:

• Perform ordinary mathematical computations while accepting and processing payments
• Under supervision, perform clerical work including routine data processing functions, recording, researching, checking and maintaining records, furnishing information to licensing applicants, and processing applications
• Check records for accuracy of information and for conformity with established policy and procedures
• Provide high-volume customer service to licensing applicants in person and via phone
• Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license
• Answer telephone calls, emails and written correspondence and communicate applicant information
• Attend seminars, meetings and/or trainings
• All relevant and related Licensing tasks as assigned when needed
• Follow all division and agency policies and procedures

Qualifications

To be successful in this role, you will need to meet the following qualifications:

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization
• One year of satisfactory clerical experience
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent customer service skills with the ability to provide high-volume customer service to licensing applicants
• Strong communication and organizational skills with the ability to process applications and maintain accurate records
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong problem-solving skills with the ability to assist applicants with outreach to other city agencies and interagency communication
• Ability to work independently and as part of a team
• Strong attention to detail with the ability to check records for accuracy of information and conformity with established policy and procedures

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As a Customer Service Representative, you will have the opportunity to:

• Develop your customer service and communication skills through training and professional development programs
• Work with a diverse team of professionals who are passionate about creating a culture of compliance and empowering consumers and working families
• Contribute to the success of our Licensing Division and the organization as a whole
• Take advantage of our comprehensive benefits package, including health insurance, retirement savings plan, and paid time off

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and free from discrimination and harassment. We believe in the importance of work-life balance and offer a range of benefits and programs to support our employees' physical and mental well-being. Our company culture is built on the values of respect, integrity, and excellence, and we are committed to creating a workplace that is supportive, collaborative, and fun.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $ [insert salary range]
• Comprehensive benefits package, including health insurance, retirement savings plan, and paid time off
• Opportunities for career growth and development
• A range of perks and benefits, including [insert perks and benefits]

How to Apply

If you are a motivated and customer-focused individual who is passionate about creating a culture of compliance and empowering consumers and working families, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Apply for this job