Field Support Technician

At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Field Support Technician

Location: Tacoma, WA Travel: Approximately 40% (regional) Schedule: Monday–Friday, 7:30 a.m. – 4:30 p.m.  

Position Summary

The Field Support Technician plays a critical role in maintaining the quality, safety, and reliability of company‑owned cardlock fueling sites. This hands‑on role focuses on site upkeep, light maintenance and repairs, equipment support, and regulatory compliance across the assigned region.

This is an excellent opportunity for someone who enjoys independent field work, problem‑solving, and working outdoors, while still having the structure of a weekday schedule and the support of a larger operations team.

What You’ll Do

Customer & Site Support

• Deliver prompt, courteous support to customers and internal partners.
• Assist guests experiencing issues at fueling sites and answer operational questions.
• Promote company image standards by ensuring sites are clean, safe, and well‑maintained.

Site Maintenance & Appearance

• Clean fueling sites, including trash disposal, sweeping fuel lanes, restocking supplies, and replacing light bulbs.
• Perform seasonal tasks such as snow removal from fuel lanes and walkways.
• Paint islands, canopy columns, and buildings as needed to maintain professional site appearance.

Equipment & Technical Support

• Provide onsite support for fueling equipment and related software systems.
• Troubleshoot and repair card readers, dispensers, site controllers, and other station equipment.
• Identify, order, pick up, and install replacement parts to complete repairs efficiently.

Compliance & Safety

• Support inspections and compliance testing at company facilities.
• Maintain working knowledge of local, state, and federal regulations related to:
  • Underground Storage Tanks (UST)
  • Aboveground Storage Tanks (AST)
  • Weights & Measures calibration requirements
  • Health department regulations and fire codes
• Maintain required records and documentation, including permits, testing reports, emergency response plans, SPCC, SWPPP, and hazardous materials business plans (HMBP).
• Coordinate with internal teams, inspectors, and regulatory agencies to ensure compliance across assigned sites.
• Manage on‑site hazardous waste programs, ensuring proper storage, handling, and disposal.

Emergency & On‑Call Support

• Respond to on‑call situations and emergency issues, troubleshooting through resolution.
• Identify problems and develop practical, safety‑focused solutions aligned with company standards.

General Responsibilities

• Perform additional tasks and projects as assigned by the Supervisor.
• Communicate effectively with cross‑functional partners to resolve issues efficiently.
• Follow all company policies, procedures, and safety guidelines.
• Work safely at all times and report incidents immediately.

Qualifications

Education & Experience

• High school diploma or GED required.
• 1–3 months of related experience preferred (maintenance, field service, facilities, or similar).
• Proficiency in Microsoft Office and Google applications/email required.
• Experience with Salesforce or Smartsheet is a plus.

Skills & Capabilities

• Strong attention to detail and pride in quality work.
• Ability to work independently in the field while staying connected to a broader team.
• Comfortable using tools, equipment, and technology in a hands‑on environment.
• Basic problem‑solving skills and sound judgment.
• Reliable transportation and ability to meet company driving insurability requirements.

Physical Requirements

This role is physically active and requires the ability to:

• Stand, walk, and drive frequently throughout the workday.
• Lift up to 25 lbs regularly and up to 50 lbs occasionally.
• Climb, balance, bend, kneel, and work outdoors in varying weather conditions.

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