Senior Product Manager, Process Transformation
About the Team/Role
The Guardrails & Growth Systems team at WEX is responsible for managing risk across the organization, including financial crime, credit risk, and money movement safety. This team plays a critical role in ensuring compliance while enabling scalable business growth.
As a Senior Product Manager, Process Transformation, you will own the end-to-end lifecycle of process automation initiatives, helping transform highly manual operational workflows into scalable, efficient systems. You will act as the key liaison between business stakeholders and engineering teams, driving robotic process automation (RPA) solutions that reduce cost, improve efficiency, and enable future innovation, including AI-driven automation.
How you'll make an impact
Own and manage the intake (ingestion) pipeline of automation opportunities across the business
Partner with business stakeholders to define problem statements, requirements, and success metrics
Translate business needs into technical requirements for engineering teams
Lead end-to-end delivery of RPA initiatives, including requirements gathering, UAT, and implementation
Analyze current-state processes and design future-state automated solutions
Drive cost reduction and operational efficiency through automation of manual workflows
Perform cost/benefit and ROI analysis for transformation initiatives
Act as a strategic liaison between business, engineering, and operations teams
Track and report on key performance metrics tied to automation success
Experience you'll bring
5+ years of product management experience (or equivalent experience in transformation-focused roles)
2–3+ years of experience in process improvement, change management, or consulting
Hands-on experience with robotic process automation (RPA) platforms
Strong background in financial services, banking, or payments operations (e.g., collections, disputes, underwriting)
Experience owning end-to-end process transformation initiatives
Experience gathering requirements, managing UAT, and driving implementation
Proven ability to work cross-functionally with both business stakeholders and engineering teams
Strong communication skills with the ability to translate between technical and non-technical audiences
Ability to operate autonomously and manage multiple initiatives simultaneously
What will give you an edge
Experience with UiPath or similar RPA platforms
UiPath Business Professional Certification
Background in large-scale financial operations or money movement systems
Experience working in highly regulated environments (e.g., financial risk, compliance)
Experience preparing organizations for AI or advanced automation solutions