Investigator Support
Aston Carter is looking to hire a Support Coordinator. This position offers remote flexibility with an industry leading company!
Job Description
The Investigator Support Coordinator is responsible for the communication and support of investigative sites including managing incoming and/or outgoing telephone contact. The coordinator will also resolve accession holds as assigned by working with sites project management and data revision personnel. The coordinator will provide results to site staff by telephone or fax.
- Notifying investigator sites sponsors and affiliates of laboratory results sponsor determined flags and test cancellations as defined in the Statement of Work SOW
- Monitoring tracking and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays
- Updating the database with appropriate information and informing personnel of additional testing needs.
- Supporting sites and sponsor with project related questions via phone and email
- Effective and timely adherence to management communications meetings and Standard Operating Procedures SOP
- Assisting and supporting in the implementation of global processes and procedures
- Tracking and reporting metrics as determined by management in the agreed timelines
- Documenting all service failures resolving and escalating to management when appropriate resolution is incomplete
- Acting as a liaison for both internal and external clients
- Communicating investigator site needs when new policies or procedures are discussed
- Instilling a culture where patient safety is top priority
- Promptly addresses patient safety issues and escalates as needed for resolution
- Ensuring the investigators needs are explored prior to implementation of new processes and procedures
Skills & Qualifications
- Fluency in English Spanish
- Ability to work 10am - 7pm EST shift
- Ability to work 1 Saturday a Month
- Strong job tenure (need 1 year in each role, prefer no more than 3 jobs in 5 years)
- Customer service skills
- Self-motivated with strong verbal skills
- Attention to detail and good organizational skills
Job Type & Location This is a Contract position based out of Indianapolis, IN. Workplace Type This is a fully remote position. Pay And Benefits The pay range for this position is $21.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options. Apply tot his job Apply To this Job