Associate Control Centre, Seasonal (Montreal, QC, CA)
Req Id: 429268
Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day, you’ll inspire others by providing the best customer experience as you install, repair and maintain Bell’s services and network for our residential and business customers.
At Bell, you’ll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services.
Name and description of the hiring department
The Control Center team has a central role in delivering repair and installation services for our business and residential customers. Within our various dynamic groups, a stimulating and rewarding atmosphere allows us to surpass the quality of our customer service day after day.
Job Duties / Accountabilities
- At all times, ensure excellence in customer experience, adherence to existing procedures by maintaining harmonious team-based collaborations between the various operational groups of the field forces
- Provide constant follow-up for our customers
- Ensure that specific tasks are assigned to technicians with the required skills
- Prioritize orders and evaluate the time required to complete them
- Support technicians and follow up on customer appointments
- Follow up on technician compliance with work procedures
- Refer special cases to the right people
- Analyze tasks/appointments coded by technicians
- Compliance with existing procedures
- Verbal and written communications with various internal and external stakeholders
Essential Qualifications / Competencies
- Customer orientation
- Knowledge of English & French required
- In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
- Ability to handle multiple situations simultaneously
- Ability to work under pressure and adapt quickly to many changes
- Autonomy and quick decision making
- Strong team player
- Good communication skills (interpersonal relations)
- Diplomacy and tact
- High school diploma
Preferred Qualifications / Competencies
- Comfortable with technology
- Good knowledge of the Office suite (Word, Outlook, Excel)
- Strong analytical skills
- College or university degree
Working Conditions
- Remote profile with presence at the work center once a month
- The employee must work from home in a distraction-free environment
- Must have an internet connection of at least 25M
- Remain within a reasonable distance of the work center
- Respect the equipment provided by the company and return it in good condition at the end of the employment contract
- Work five days a week, Monday through Friday between 6:00 am and 9:00 pm and Saturday and Sunday from 6:00 am to 7:00 pm
- Must be available 7/7, from May 1, 2026 to August 31, 2026
- No vacation period will be granted during the employment contract
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status: Temporary - Part time
Job Location: Canada : Quebec : Montreal
Work Arrangement: Remote
Application Deadline: 04/14/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
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Created: Canada, QC, Montreal