Experienced Full Stack Product Manager – Tech, Customer Service

At arenaflex, we're revolutionizing the way customers interact with our services, and we're looking for a seasoned Product Manager to join our team in Seattle, WA. As a key member of our Customer Service Concessions Product and Tech team, you'll be responsible for driving the development of innovative tech solutions that deliver a seamless experience for our customers, CS Associates, and Amazon employees. If you're passionate about creating multi-million-dollar impact worldwide and enjoy working across tech, data, and science partners, we want to hear from you.

About arenaflex

arenaflex is a global leader in e-commerce, and our Customer Service Concessions Product and Tech team is at the forefront of building products and services that enable customers, CS Associates, and Amazon employees to process concessions in an automated, secure, and consistent way. With billions of concessions traffic each year, our team is dedicated to delivering exceptional customer experiences and driving business growth. As a Product Manager at arenaflex, you'll be part of a dynamic team that's passionate about innovation, customer obsession, and operational excellence.

Key Responsibilities

As a Sr. Product Manager – Tech, you'll be responsible for:

• Leading requirements gathering, prioritization of feature development, and owning driving the product metrics
• Partnering with Concessions program managers, various business teams, and our data and research science team to identify, surface, and drive improvements
• Diving deep and applying principles and products that will form an exciting roadmap
• Working closely with business teams, leaders, engineering teams, as well as scientists and business intelligence analysts in an agile development environment to launch new features and experiences
• Monitoring the execution of the project, providing project progress to stakeholders, and ensuring appropriate levels of product quality and performance

A Day in the Life

As a Product Manager at arenaflex, you'll have the opportunity to work on a wide range of projects, from developing new features to improving existing ones. You'll collaborate with cross-functional teams, including engineering, design, and product development, to deliver high-quality products that meet customer needs. You'll also have the chance to work with data and research science teams to inform product decisions and drive business growth.

Essential Qualifications

* Bachelor's degree

• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

* Experience performing statistical analysis of data using SQL, Excel, and other tools

• Experience in building and driving adoption of new tools
• 3+ years of technical product or program management experience
• Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time

Skills and Competencies

* Strong product management skills, with experience driving roadmap strategy and definition

• Excellent communication and collaboration skills, with the ability to work with cross-functional teams
• Strong analytical and problem-solving skills, with experience performing statistical analysis of data
• Experience with agile development methodologies and version control systems
• Strong business acumen, with experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Career Growth Opportunities and Learning Benefits

As a Product Manager at arenaflex, you'll have the opportunity to grow your career and develop your skills in a dynamic and fast-paced environment. You'll work with experienced product managers and engineers to develop your product management skills, and you'll have access to a wide range of training and development programs to help you succeed. You'll also have the chance to work on a wide range of projects, from developing new features to improving existing ones, and you'll have the opportunity to make a real impact on customer experiences and business growth.

Work Environment and Company Culture

arenaflex is a global leader in e-commerce, and our Customer Service Concessions Product and Tech team is at the forefront of building products and services that enable customers, CS Associates, and Amazon employees to process concessions in an automated, secure, and consistent way. Our team is dedicated to delivering exceptional customer experiences and driving business growth, and we're passionate about innovation, customer obsession, and operational excellence. We're a dynamic and fast-paced team that's always looking for new ways to improve and innovate, and we're committed to creating a work environment that's inclusive, diverse, and supportive.

Compensation, Perks, and Benefits

arenaflex offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Expected Salary

The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

How to Apply

If you're passionate about creating multi-million-dollar impact worldwide and enjoy working across tech, data, and science partners, we want to hear from you. Please apply via our internal or external career site, and don't forget to include your resume, cover letter, and any relevant work samples or projects. We can't wait to hear from you! Apply for this job