Director of Enterprise Customer Delivery – Strategic Leadership for Ambitious Growth

At arenaflex, we're not just a financial technology platform – we're a team of innovators, thinkers, and doers who are passionate about helping businesses achieve their ambitions faster. As a Director of Enterprise Customer Delivery, you'll be at the forefront of our growth, leading a team of experienced professionals to deliver complex global rollouts for our customers and ensure they go live with the arenaflex solution most quickly and sustainably possible.

About arenaflex

arenaflex provides payments, data, and financial products in a single solution for customers like Facebook, Uber, H&M, and Microsoft – making us the financial technology platform of choice. At arenaflex, everything we do is engineered for ambition. We create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they can truly own their careers. We're motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

The Role

As a Director of Enterprise Customer Delivery, you'll lead and expand a team of experienced customer project professionals focusing on different product and solution disciplines across North America and LATAM. You'll be responsible for the regional strategy, growth, and execution of the Project Operations team and contribute to the overall strategy and success of the North America and LATAM regions.

Key Responsibilities:

* Lead and expand a team of experienced customer project professionals focusing on different product and solution disciplines across North America and LATAM.

• Develop, articulate, and execute a clear strategy for the team (also influence globally), in alignment with the company's overall business goals and market trends, to continuously evolve and improve how we work.
• Work with and influence strategic stakeholders to improve merchant experience, operations efficiency, and product delivery.
• Be an executive partner to the senior leadership of our merchants.
• Collaborate with cross-functional teams to build and expand highly effective and motivated Project Operations teams, build and expand better product delivery, and create an environment for continuous improvement.
• Develop and execute plans to drive growth, improve efficiency, and enhance customer satisfaction.

Who We're Looking For:

* An experienced, entrepreneurial, and strategic leader with a proven track record of success in driving continuous improvement, innovation, and results in an environment of rapid growth.

• A strong people leader with the ability to inspire, lead, and grow high-performing teams and their leaders.
• A strategic thinker who can spot operational and commercial opportunities to drive customer value and scalable improvements.
• Excellent communication and interpersonal skills, with the ability to manage senior stakeholders and connect and collaborate seamlessly with a global, multi-cultural team working across time zones.
• A strong reputation for "getting things done," an entrepreneurial mindset that drives accountability for oneself and others.
• At least 5 years of people management experience (preferably experience managing manager of managers and across time zones).

What We Offer:

* An annual base salary range of $230,000 to $311,000 plus RSU's.

• A dynamic and fast-paced work environment with opportunities for growth and development.
• A collaborative and inclusive culture that values diversity, equity, and inclusion.
• A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• Opportunities for professional development and continuing education.
• A chance to work with a talented and passionate team of innovators and thinkers.

What's Next?

If you're a motivated and ambitious leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Our interview process tends to take between 3 or 4 weeks to complete, and we aim to get back to you regarding your application within 3 business days. Don't be afraid to let us know if you need more flexibility.

Apply Now

To apply for this role, please click on the link below. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job

Diversity, Equity, and Inclusion

At arenaflex, we believe that diversity, equity, and inclusion are essential to our success. We're committed to creating an environment where everyone feels welcome, valued, and empowered to contribute their best work. We encourage applications from diverse candidates and are proud to be an equal opportunities employer.

Studies Show

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does it sound like you? If so, arenaflex encourages you to reconsider and apply. We look forward to your application.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat and look forward to hearing from you. Apply for this job Apply for this job